Booster Juice — Restaurant in Vaughan

The manager was honestly not making any sense, my drink was clearly underfilled, and they just did not make enough of the drink as i saw them make it. so stingy, and when i confronted him, he told me that it was based off the ounces and not the size of the cup. This made no sense at all, i then proceeded to ask what the point of the cup size was if they’re not going to fill it the full way. He then kept telling me to take it up with head office, and i was obviously very upset as i got a snack size cup and it was 7$. i understand this isn’t just this location and booster juice is always expensive, but for how much i’m paying for the cup to obviously not be filled properly was so upsetting. when i went back and complained he offered me to remake the drink and take my current drink away. i declined as there would be absolutely no point, he only offered this after he saw that there was a line. I declined and left and apologized to the people waiting and they said i have a point. Tell me how the density of the smoothie has to do with whether u fill it up completely or not. ridiculous, just fill up the drink properly. stop being stingy it...

Worst booster juice ever

UPDATE: I honestly don’t know what’s worse: — receiving a “grilled cheese” with no cheese, — or the embarrassing response from the owner when I pointed it out.

Instead of a simple apology, I got told that “cheese is visible in the photo” (???) and that next time they’ll give me cheese on the side.

Cheese. On. The. Side. For a grilled cheese.

You really can’t make this stuff up.

Rather than owning up to a blatant mistake, the owner chose to gaslight the customer and double down in the most unprofessional way possible.

If your ego is too fragile to say “sorry, we messed up,” maybe customer service isn’t for you. A joke of a response from a joke of a business. Save yourself the disappointment and go somewhere that actually understands what “grilled cheese” means.

To the owner who answered my review I’ll be forwarding the photo to Booster Juice HQ so they can confirm if this sad excuse of a sandwich meets their “standards” —

and if they also approve of the way the manager responded to a paying customer. Dont disrespect the...

I don’t usually write reviews, but this visit left me shocked and disgusted. The customer service was hands-down the worst I’ve ever experienced. The staff were rude, dismissive, and acted like helping customers was a burden. I stood at the counter for several minutes before anyone even acknowledged me—and when they did, they were abrupt and unfriendly.

What’s worse, while I was waiting, I actually saw a cockroach crawl across the floor behind the counter. I’m not exaggerating. I pointed it out to one of the employees and they just shrugged like it was normal. That’s absolutely unacceptable in any food establishment.

The entire place was filthy—sticky counters, overflowing garbage, and the blender stations looked like they hadn’t been wiped down in hours. It made me question the cleanliness of everything they were serving.

To top it all off, the manager was completely unprofessional. I tried to calmly bring up my concerns, and instead of addressing them, she got defensive. She clearly didn’t care about the state of the store or the experience of...