Pho Simcoe — Restaurant in Wasaga Beach

Let me start off with what I liked about the place. I find that the food portions were very generous. They don't have the Pho in Small, Medium, or Large sizes like in other Pho places I have been. It came in as a standard size which is more than satisfactory for an individual to finish. Orders of the Pad Thai dishes also came out in large servings.

Our waiter was also visibly active and can be seen trying his best to provide his best service.

What I did not like was the actually customer service we received. Communication alone was a little troublesome. We had a request to see if it is possible to have a little more veggies or greens added to our Pad Thai order. There was some mix up and it did not look like the waiter properly understood our request.

Our waiter also appeared to always be in a hurry. After getting seated and not even having enough time to look over the menu, the waiter came to ask what our orders were. We responded that we needed some more time.

He also was quick to try to remove any of the dishware from our table. It was perfectly understandable to ask to remove some of the appetizer and side dish plates, but it may debatable to instantly remove the main plate. My companion who finished his meal early left to use the washroom when the waiter came to clear his plate without having requested permission. My companion then came back to an empty spot while me and 1 other was left still eating midway through our meal.

I believe there are some societal norms that are universal and should transcend cultures such as never assuming, and always asking first. Another example of this was when the waiter came with a pitcher of water and asked who wants a refill. Only one of us gestured back showing a need to refill the glass. The waiter went on and poured water, then just went on to the next person and was about to start filling in the glass. This guest diner did not actually need his glass refilled and told the waiter the same.

There are a lot more of these customer service and restaurant management practices that I observed can be corrected and improved. They already have a good variety of food offered in their menu and their serving sizes are also not bad so improving on their shortcomings will make them an establishment worth...

My review is simply about service. Enter the building and stand for several minutes while staff walks around us and stares at us…finally seats us at an open but visibly dirty table. I have to ask to have it wiped off. Order food and drinks , my food comes out first …still no cutlery or drinks…wait for several minutes before having to ask for a fork. Almost 20 minutes later my girlfriend’s food comes out and we’ve already finished mine. So let me maybe give you guys some pointers - when people enter and sit down generally you would bring utensils and water first , both of which I never received until food was already at the table. Second, you shouldn’t be serving one meal and then the second 20 minutes later…. The entire point of going out to eat with someone is eating together.. not us both separately eating out meals at different times ? If it’s busy then you just tell the customer , “ we’re busy it will be a few minutes before both your meals will be ready”. It’s not hard. but very clear that you have no intention of creating any sort of decent dining experience and it’s just doing it when ever you feel like how ever you feel like…. Not to mention the state of the bathrooms were horrendous. I’ve been working in this industry for a long time and it’s really not that hard to be even a decent server. This was just a complete lack of effort at all and if you at all respect your business or your paying customers then you need to do better. There’s literally no excuse. And like I said I work in this industry and I usually excuse a lot of things but this was just complete...

I cannot recommend this place enough. I placed a rather large order for pickup, and not only was it ready in time, it was still steaming hot by the time I got home.

That's not even the best part. The customer service was impeccable, the staff were beyond friendly and helpful, and the restaurant was impressively clean.

Unfortunately, part of my order was damaged on the way home, which was absolutely out of the hands of this business, but they nevertheless went out of their way to replace what was damaged, and even gave some extra soup for the road.

Speaking of the food, it was delicious and well-prepared. I got some extra sides, I'm assuming as just a "thank-you", and they were amazing. The spring rolls were hefty and delicious, not soaked in grease like you'd usually expect, and we got the pleasure of trying a new mango rice dessert, which everyone loved.

The portion sizes are huge, you'll almost definitely have some leftovers, and they're still good a day or two later.

I really wish I could give more than 5 stars because this restaurant is the pinnacle of customer service and they make sure every penny you spend is worth it.

Updated review: I decided to dine in the restaurant for the first time. My 5 star review stands, the presentation was absolutely gorgeous and you could tell the staff cares about the food they put out. No painfully sweet low-quality food here, only a passion and skill for food. It was even...