Bubble Tease — Restaurant in Waterloo

Me and my fiancé ordered late night food but the Uber app wasn’t working, so we used the menu from uber (as it was much easier to order from) to choose our items and called in to order. There was a language barrier but we patiently repeated numerous times our requested order in order to ensure we got the food we desired. I’m 8 months pregnant and after moving to a new city was extra famished. I also have dietary restrictions and ordered chicken chow mein, chicken balls and spring rolls as was a combo offered through the Uber menu. I clarified it was the special with these 3 items for $15.99 and 45 later our food was delivered. It’s past midnight at this point and when I open my food it’s a completely different dish, no noodles but rice, and a dish I don’t recognize. I call back to inform them of their mix up only to be argued with for 15 minutes that I was wrong because I ordered the special and a refusal to clarify if what I received was in fact chicken and therefore at least met my dietary requirements. Finally attempting to get somewhere they agreed to deliver, in another 45 minutes what I ordered in the first place for $7 more. Exhausted and defeated as this was very bluntly blamed on me and suddenly I’m completely misunderstood, like no chance of communication at all, I informed them I would no longer be ordering from them and to nevermind. Dry chicken balls, angry and rude customer service, conflict between Uber menu and their online menu and completely confrontational customer service, even after exclaiming I was 8 months pregnant and providing patience and understanding in a communication barrier. Very disappointed I would never, ever suggest this establishment unless frustration, dry food and a hassle is...

Came back for the nostalgia of the #21 baked portugese fried chicken on rice and should’ve known from the colour it was off. Do not come back - not only is the taste not the same but the quality of the food is suspicious. Old chicken, broken bones in each bite, I don’t usually leave bad reviews but super disappointed and hope to save someone else the journey...

Stirred fried rice is always microwaved, fish dishes smell of the most gross fish smell and the place is just disgusting. I do not understand why people come here especially when almost all other Chinese restaurants in the plaza are better. But this place is still better than Mr Paninos Beijing house, at least you won’t be served rice with...