The Cactus Mexican Restaurant — Restaurant in Waterloo

I was super excited to come here, this place was very recommended. I was told I would feel right at home - me being from Mexico obviously. sadly, this wasn't the case. This felt nothing like a Mexican restaurant nor Mexican environment. I arrived around 4:00 pm, there was only one other couple there meaning they were not busy. When arriving, 2 ladies were mopping around, and another one cleaning around, I was not greeted I was just told "you can sit anywhere." for the next 10 min I sat at my table waiting for someone to come and give me a menu, my grandmother realized there was menus at the bar, which she got up and asked if she could get one. Another few minutes passed by and finally was able to get my order taken. I will say the food came out fairly quick, and it was good tasting food. this is the only reason I am giving it a 3 star. During the meal, and after I had finish, I was never approached to ask if everything was okay or if I need anything else. Again, this being my first time here I had no idea if I have to get up to pay or someone will come to be. I waited for 5 Min after being done and asked a gentleman Where I was supposed to pay. My hopes were really high after seeing/hearing such amazing reviews. The Mexican culture is a very friendly, fun and catering culture... this was not it. I wouldn't call this a "Authentic Mexican restaurant" based on the unfriendly ladies they got...

I have a very mixed review on this place. It started off as one of my go-to spots to get bussin tacos. Easily a 4 or 5 star. The service was also decent when I would go pickup. I recently had a birthday to celebrate and choose this as the dinner venue. I called to book, and the worker who answered had music blaring in the background and constantly asked "What?". Anyways, he confirmed it was booked and to let him know if anything changes. OK. I then tried to follow-up to confirm the number of people a few days before the event, no answer. Called them again, nothing. Called 7 times the day of, no answer. I arrived at the restaurant early to see what was going on. Turns out that they went on Christmas Break, and failed to inform me that they actually couldn't host my party since they were closed. I now had 13 people who I had to get into a taco restaurant within 30min. Guanaquita (El Salvadorian) came to the rescue. And they also have bussin tacos. Won't be coming here any more because of this. It's really unfortunate too cause I raved about this spot, but the way I was treated...

If you're looking for delicious, authentic Mexican food in a lively and inviting atmosphere, "The Cactus Mexican Restaurant" is the place to be! I had the pleasure of dining here recently and was blown away by the incredible flavors and friendly service.

The menu offers a wide variety of dishes, from classic favorites like tacos and burritos to more unique options like enchiladas, gringa and chimichangas. Every dish we tried was bursting with fresh, vibrant flavors and expertly prepared.

The atmosphere of the restaurant is also top-notch - with colorful decor, lively music, and a super friendly staff, it's impossible not to feel welcomed and energized. Whether you're looking for a casual meal with friends or a festive night out, "The Cactus Mexican Restaurant" is the perfect spot.

Overall, I highly recommend "The Cactus Mexican Restaurant" to anyone looking for an authentic and unforgettable Mexican dining experience. The food, service, atmosphere and staff are all exceptional, and I can't wait to come...