Kam Yin Chinese Restaurant — Restaurant in Waterloo

My wife and I went for dinner tonight. We have been going for years and the food and service was always good. Tonight we arrived and 90% of the tables where empty. There was no one at the counter, a waitress sitting at a table noticed us come in but didn't get up to seat us. There was no sign stating wait to be seated so we sat ourselves. After waiting 10 minutes I walked to the counter and asked the same waitress that saw us come in that I would like to place an order. She says, where are you sitting? My wife and I are sitting right over there, you saw us wait at the door and them we found ourselves a table. We would like the dinner special for two please. Then she told us you can't walk in and seat yourself! I said excuse me but we waited at the counter, YOU saw us seat ourselves! Then she said she would be over shortly. After a few more minutes she came over with 2 glasses of water and some menus. I said we are already to order, then she said I will have to come back for the order. Seriously!!!! My wife and I got up and I told her we are leaving and I told her she was very ignorant and that the service tonight was extremely poor. In the service business being rude to customers is not acceptable. She should not be a server at ANY restaurant with her poor attitude. We are extremely disappointed. There are lots of good Chinese restaurants in town. Won't be going back...

WORST EVER!!! Went there for takeout on New Year's Day. When placing my order I asked if we could just have plain lo mein noodles no chicken or vegetables or onions. It was a flat-out no as they were too busy to accommodate anything. I mentioned that I had an allergy and there was minimal done to accommodate that. When we went to go pick up our meal, it was so busy and disorganized. They didn't give us our second bag of food. We drove a half-hour home only to get a phone call and say that they forgot to give it to us. When I asked what they would do to compensate that, having to drive back again, fuel and wasted time, along with now having a cold dinner, they said they would give me 10 free spring rolls. We didn't even order spring rolls so why would I want 10 free ones?! They then said they would give us $15 off our next meal. Well that made no sense since we would never go back there again why would I want that? They said what do you want? I offered 15% off our order. They said they would give is $10 cash. What a joke!!! We didn't get any fortune cookies and their food was AWFUL and very greasy. Will never go back there again which is a shame since it used...

Extremely disappointing. My wife and I ordered from here the first - and last - time on Valentine’s Day. Our biggest issue were the sweet-and-sour fried wontons shown in my image. They were not wontons. They were wonton skins. They sent us a box full of fried wonton skins with zero filling. I’ve never seen something like that and I’m still shocked. Normally if food isn’t great I don’t put a review, but just because of these wontons I had to share this with others. The rest of the food was subpar. It looked like all of the food was boiled instead of fried and the noodles that came with it also look like they were just boiled with no flavour or spices. It was not good food, and it wasn’t even cheap which would make me expect lower quality food. The only thing that saved them was their almond soo guy chicken. That was well-made and tasted good. But we ordered that, black bean tofu, Cantonese chow mein special, and the wonton (skins), so 1 out of 4 isn’t a good experience. It saddens me to post bad reviews, especially for a restaurant during this time, but what we received was just unacceptable and I don’t want others to have a similar...