Tim Hortons — Restaurant in Waterloo

I went there on 24/03/2024 evening around 8.30 pm, it was one of the worst service ever. I asked one of the employee about my offer in mobile app. He said " i dont use tims app and i don't know" . Dont you guys feels ashamed your employee don't use mobile app and dont know about offers. More over, i paid 14 $ bought two crispy chicken creavable and two coffee. He kept them on side counter it was not in a bag with tissues he jus kept both on the side . The coffee we bought was the worst, which is made by the guy who took the order. We don't feel to raise the issue directly because i felt hes too rude. He was a tall guy with...

You can reliably get food here but a lot of times with a long line. They removed seating during covid and never bothered to replace it but they need the extra space to accommodate the line that develops because of how slow they are at making food. It's unlikely you'll actually get what you ordered only an approximation of it. Maybe you'll get the wrong sandwich maybe they'll make the sandwich wrong (e.g. use the wrong meat). Don't order if you can't accept an incorrect item. If you want any modifications on an item. Don't. The staff here are trained at a level far below the quality of service of off campus...

Ordered a medium hot chocolate. I didn't realize it was not filled up until I opened the lid, still lots of room where you can fill in lots of cream. But I didn't ask for cream room. What was even worse was that it tasted like water--chocolate flavoured water and in the light end. It was not sweet, not like the smoothy and silky hot chocolate you usually get elsewhere, but just a cup of water with a slight touch of chocolate flavour and color. Will never return here. If it were not on campus, I bet this tim would have been closed for years! Students have no choice no matter the quality is...