Canton House — Restaurant in Welland

Your food is amazing but your customer service sucks. Best spring rolls ever, I’ll miss them but let’s be honest you guys didn’t even care.

My wife and I have ordered from here for years, absolutely loved this place.

Tonight we placed an order. One of the meals was the mushrooms and beef. My wife asked for only mushrooms and beef.

When we got the order it was only mushrooms and beef, but half an order yet we were charged full price.

I fully get that extra beef would be extra money and happy to pay that but you guys said nothing and thought it’s ok to charge full price for half the food.

We called and complained and instead of offering a solution we were told that’s how it is and wont do anything about it.

So I returned all the food. As I’m returning it the owner and two other people don’t say a single word of English to me, just talking in Chinese to each other.

Again another opportunity to make this correct and they can’t even be bothered to say a single word of English to me, just a lot of talk in Chinese very clearly about me.

You guys lost a very loyal...

I've been eating here since the early 90's back in the day that they had the buffet, later they had dine in, takeout and delivery. Unfortunately now they only have the takeout option.

We moved away from Welland about 25 years ago and recently moved back. Tried many places in the western part of the GTA: Mississauga, Brampton, Milton and Acton but must say that no other place had Chinese food as tasty as the Canton House. Over the past 3 decades the food remains very consistent. Definitely the best Chinese food I've ever had.

Only complaint I have is related to the hours of operations and also there have been at least a couple of lengthy closures in the past years. It would be nice to have earlier opening hours at least on weekends. Also the delivery option would be much appreciated.

Their black pepper chicken is absolutely amazing and nobody can make them like they do.

Hope that with the revival of Welland this place can return to the way it used to operate...

The Canton house is our go-to spot. We picked up our family fav tonight- dinner for 3 sub beef with veg for black pepper chicken and an order of Singapore noodle. Mrs. And I got to talking while I was waiting for my order and she said they've been open 40 years now and won the award for best Chinese food this summer. She did say that some nights are quite slow and it's thanks to the regulars for keeping them steady most weekends. They used to have a great buffet but due to too much food waste, they had to stop and after covid, are takeout only now. The food is awesome consistently. We've been eating here since before I was born. (Mom craved the egg rolls I've been told) I don't think they offer delivery, I always pickup. Worth the drive. Kind people...