Fireside Restaurant — Restaurant in Welland

I was in a rush, couldn’t write the full review, but here it is:

Ordered the poutine, large, but the salt in it was immense and over powering, could feel the salt in the back of my throat.

However, the service was good. I asked the server about the saltiness, she just told me that it’s how they’re made. I said ok and she walked away without offering solutions then asked if I can at least get some more water. Later, I asked the server to if it’s possible for them to switch it for me, and she came back with another bowl of small poutine, because I ate some of it. I said that’s fine, I tried it and it was still way too salty. May be it’s the gravy? Appreciate that they only charged me once though.

I can understand that restaurants don’t like taking back orders but if a customer genuinely has a concern, I feel like it should be addressed. Maybe I was expecting a “not a problem” kind of a response, instead of a “well, that’s how it is” or “no one has complained about it”

Good place though and I will be back another...

It sure is a popular place for locals. Felt like community hang. There was a constant line for take out and the place was hopping. We called ahead to make sure we could get a table. They advised us on the phone that part of the restaurant was hosting a private event. We arrived for a 6:30 reservation. The staff & kitchen was very busy. Our food was served at 7:15. I ordered a souvlaki plate which was very good. Its a big plate. A healthy portion. My husband ordered a Gyro with fries. And he raved about the french fries. But what we really went all this way for was the bread pudding. Someone on the Niagara Restaurants Facebook groups raved about it so we went to check it out. It was indeed delicious. However in our taste test of bread puddings in Niagara, so far it comes in #2. I should add its a casual place with a diner bar feel with a varied menu. Service was very friendly. And it is obvious that all the staff is really warmly liked by their patrons. It is great to see local businesses thrive. We...

Not sure what happened this time. Food was always excellent on previous visits. Four different meals, four different problems. Fish and mashed potatoes...no coleslaw, no tartar sauce, no butter, no roll. Not even warm enough to melt the butter that had to be asked for. Fish very overcooked and dry. Hot turkey sandwich...not hot at all. Gravy had started to form a film on sandwich Chicken souvlaki...was supposed to be in a pita, but arrived with no pita. Had asked for no fries and perhaps extra salad instead. Was told that was not possible and would just have to do with no fries. Not offered any substitution for not wanting fries. Roast beef dinner...again cold. Roast beef so thin and dry that it was actually tough to cut. Service was decent, but low quality on the food will have us not returning. So sorry to see this Welland...