Tim Hortons — Restaurant in Welland

Always nice workers who usually remember you if you're there alot. Only reason I won't put 4 stars is because sometimes when you ask for double tray with tall/big coffee orders they forget and I've had many drinks spill in car over the years. And once in awhile mess up an order, which some workers have done the right thing and fixed it free. Others haven't and charged you and taken back the wrong drink or food which they're not supposed to do I was told. But this hasn't happened often. And for some reason they have not updated their new times for opening and closing this week or put up a sign letting people know as they were always 24/7 drive - thru. Unless something happened but it's been closed every late night for days now. But usually the service is great, workers are great, hardly ever mess up your orders, and unlike some other Tim Hortons they seem to properly heat or toast your food properly. I have never dined inside. But it's a pretty good Tim Hortons place. Also you just have to be careful driving into the parking lot/drive thru because the one curb can be really close to your car tires if someone else is coming out. Before I knew that I've bumped over that curb a bit when you don't have a wide enough space to drive in when another car is coming out. Also the lines in the morning/early afternoon and evening can be busy but most Tim Hortons are. I've definitely seen worse and this Tim Hortons has a bit more room for more cars comparatively from other's I've been to. This is a pretty thorough review but I'd rate them 4.5 stars for good workers, pretty fast drive through, usually accurate orders, and a generally all around run well...

At 1315~ on July 20th, 2025, I went to this Tim Hortons for a bagel BELT plain w/ extra bagel, a large iced coffee, and a sausage breakfast sandwich.

They gave me a plain bagel with just bacon, I had to return at roughly 1345, where I was greeted with an aggressive worker trying to argue with me and show receipts in my face, I just wanted the food I was tasked by family to get, and what I had requested and paid for.

The worker was a tall woman who was very aggressive and wanted to argue, I repeatedly stated I just wanted my food to leave peacefully.

This worker proceeded to go into the back and throw flat pans and other stuff around shocking the workers clearly not used to such aggression.

The franchisee owner of this Tim Hortons has allowed this tim hortons location to treat everyone horribly, due to the fact that it's situated next to a homeless shelter. They are allowed to treat customers this way.

Go to Lincoln, at least your not going to have the possibility of an incorrect order, or an aggressive staff member.

I also called requesting franchisee contact information to report this at 1352~, where I was told they don't give out contact information and proceeded to hang up on me.

I have lived in the area for over 20 years, and I have never seen this type of behaviour, except from undomesticated livestock when I grew up in Cooks Mills...

Again another place that has rude staff at least the third time. Can anyone in the Niagara region actually have customer service at any store if your bitter about where you work then find a new job or having a bad day because you got reprimanded from boss or had a bad customer don't take it out on all other customers. Going through drive like I do every day. Was going to hand her money she rips it out of my hand drops $2.25 on ground and says well I have $6. Well it's on ground. Yea I know I guess. It's the way you handed it to me in a snotty tone. No it's the way you ripped it out of my hand. Now she wants me to give her more money I don't think so And I'm not getting out of my car to pick it up as I see a ton of money down there. Are you kidding me. Money has been dropped before someone comes out and picks it up. I'm not paying any more than I have to for mystery coffee that never tastes the same. It's also so bitter. The reviews on here great staff,. Lovely place always wear there ppe huh all of you are sadly mistaken. Never had a good experience at this Tim Hortons. Welland open a different coffee shop 9 Tim Hortons no other choice really. Making my own coffee again I guess won't have one on the drive to...