Red Swan Pizza - Welland — Restaurant in Welland

My wife had called this location to order simple nachos. When I say simple, she wanted NOTHING but chicken and cheese on them, nothing else. She goes to the restaurant, and confirms with the person at counter, “they are made only chicken and cheese, right?” The employee states yes.

She gets home opens her nachos, and lo and behold, the nachos have everything she didn’t order on the nachos. She called the restaurant, the person on the phone says let me check with the staff and I’ll call you back. (At this point my wife had not given them her number)

Upon callback, my wife explains yet again, ONLY chicken and cheese and again the person says they will look into it. The saga continues….

After yet another callback my wife (now about to lose her cool, and still hungry) they offer her next order at half price. Now after many years in service herself she said no, I would ask for my money back and the store can deliver them (after all it was their mistake to begin with) The manager, owner or whoever was on the line raised their voice with my wife, YOU WANT FREE NACHOS DELIVERED!?!?!? My wife simply hung up, now out of patience and still hungry.

Needless to say, if I could give this location zero stars or better yet -16 stars as that’s what the original nachos cost her I would do that. On top of all this we are contacting head office to explain our situation with them because clearly the staff at this location have zero customer service! You can’t correctly write down an order as simple as that, and when a customer calls to tell you the order was wrong even after double and triple checking with the staff they basically yell at you on the phone.

If you’re looking at getting dinner, or just an evening snack… I recommend anywhere but here. They will basically take you money, and give you whatever they decide you ordered.

Absolutely disgraceful! Don’t waste you time and definitely not your money on this place, they don’t deserve anyone’s service and frankly should be shut down. Peoples time and money are valuable, not...

If i could give less the a 1 star i would, we just ordered for a football party a bunch of different food from multiple places. And anyone who knows welland knows pizza at 1 place wings at another!! But in this case we where very diverse including indian food at everest, (amazing) taco bell lol all the way from the falls what ever and wings from wingblock from welland. (Very good ) All came with in 40 mins. No red swan pizza!! And when we called they told us to stick it!! I understand things happen but wow rude!!! even though we are many times over return customers. Its not the pizza(that never came or did they care) it is the people who work there!!! bad service, cant judge a pizza we didnt get!!!! Barely speak english on the phone and cared zero!!! Sad world we live in!!!

Love to help local, but thinking id get my pizza from a company more...

One of the worst pizzas I have ever eaten. The cooked dough had a very strange texture to it, like gritty cardboard. The sauce tasted literally like canned passata and way too much sugar added, no other flavors to it. Other reviews have been replied to by management, referring there is a no sugar sauce. What is that sauce made up of? Passata and nothing else at all? Because honestly, that is the worst tasting laziest excuse for pizza sauce I have ever eaten in my life, and the lousiest pizza dough imagineable. I dont see the need for the seeds all over the crust. Complete waste of my money for what truly was one of the worst pizzas I have ever tasted, with barely any toppings on it. Would not recommend this...