Gong Cha Whitby — Restaurant in Whitby

This location is incredibly disappointing and nothing compared to the other Gong Cha locations in the GTA. I was really looking forward to having one in the Durham Region, but just after a few months, this store is nothing short of forgettable and underwhelming. For one, this store is constantly out of toppings. My go-to Gong Cha drink is lychee oolong tea with lychee kanten jelly, but this store has been “sold-out” for months. The same goes for mango kanten jelly. I’m always told all stores are sold out of the toppings… then explain how I can get them at the Scarborough location or the many located in Markham?? Don’t even get me started on the fact that many locations have an array of toppings that I believe this store has never had. If you are going to be sold out for this long you might as well stop promoting the drinks altogether. Another problem is the obnoxiously long wait for the bubble waffles. The first 2 times I ordered, I was patient since the server said there was only one working machine. However, every time I returned it was the same 20+ minute wait for a waffle. I mean, maybe it’s just me, but if there’s a demand for waffles maybe get another waffle machine? Also, the staff never seem like they know how to answer simple questions, such as the ingredients in a drink or even a short description of one. The store just seems like it’s a complete mess about to fall apart. I guess I’ll keep going to Coco and Chatime for bubble tea in Durham. As for Gong Cha, I recommend taking a drive to Toronto or Markham. This location is NOT at all worth anyone’s...

It’s nice to have a great bubble tea place in Whitby. I believe this is a fairly new location and I was extremely excited to try it out. It is located near many other great restaurants and grocery stores so I knew it was bound to be good as well.

The day I went was not very busy and the inside was very clean and well kept. Although there weren’t many people inside, I could see a lot of Uber eats and people ordering online therefore I knew this place was good. They have many flavours to try from the menu. Both hot and cold bubble tea drinks. This place does not just stop at bubble tea, I believe they also sell waffle cones too which look absolutely delicious. The bubble tea comes in two different sizes large and regular (shown in picture). The prices are fair for what you get. We got a large taro milk tea with tapioca and a regular brown sugar oolong tea with tapioca. Both drinks were simply amazing and made to perfection. It was on par with some of the other great bubble tea places I have tried in the past. The service was really great. The staff worked fast to make the drinks and were super kind. During the time I went, their credit card machine wasn’t working (it was no one’s fault) and therefore they only accepted cash. I read past reviews of people saying they have experienced slow service but it was nothing as such when I went. The service was great.

I will definitely be back to try their other drinks from the menu and also order the waffle cone. I highly recommend everyone to check this place out as I believe it is...

I checked Gong cha out recently and was very pleasantly surprised to find the Starbucks of all the bubble tea places in Durham - finally! The staff was so wonderful, willing to accommodate me when I called for curbside pickup so I wouldn't have to wake my baby to grab my order. I was glad he woke up anyway so I could check out the ambience and full menu. I love their vibe and offerings. It's great when you can get a snack to go with your bbt. I also enjoy good packaging, which they also covered! They even had a cute little bubble tea Keychain souvenir you could purchase. Easily the most instagrammable bbt place in Durham.

About the bbt and eats: they were yummy! I got the least amount of sugar but still enjoyed the flavor. The egg waffles were a bit on the sweet side however and I would recommend skipping the pearl waffle gimmick - you barely enjoy the Boba and it just makes the waffle soggy! After pictures and eating my dinner, the original waffle still held up but the pearl one was a balled up soggy mess that collapsed into the cup.

I read some reviews saying this wasn't as established of a location as other Gong Chas, so I would be interested in checking out others and returning...