Pizza Nova — Restaurant in Whitby

DO NOT ORDER FROM PIZZA NOVA. This was my first time ordering from the company. I ordered a meat supreme for delivery when me and my family were eating it, my brother started spitting and yelling saying there was A BUG! That is disgusting! I immediately called Pizza Nova to speak to a supervisor and they were able to get it refunded back to me. They had to send the delivery driver back to my house to pick up what was left of the pizza and refund me back in cash. And when the delivery driver came to do that he had a lot of attitude. I told him I already spoke to pizza Nova and sent picture proof of the bug and picture proof of what was left of the pizza and I don’t need his attitude or further questioning. There was literally and other bug...

When I opened the box, it looked brand new, but the mushrooms were fully burnt. I contacted customer service and sent them pictures. I have the burnt mushrooms, and the pizza was also a little salty. Customer service initially stated that it was up to Pizza Nova's standard and offered no resolution. I questioned if they were looking at the same pictures, as the mushrooms were clearly burnt. After sending them a picture, they agreed to refund, but insisted it was at Pizza Nova's discretion. I asked if serving blackened mushrooms was Pizza Nova's standard, but received no clear response. Overall, the customer service was horrible, especially considering I had to drive through snow to...

Had this old timer deliver us 2 meatball sandwiches, since I’m only 13 years old and I’m not good with advanced register machines. I mistakenly reset the machine, so I told the guy that I messed up while trying to exit out of the tipping system and the guy asked for a tip for a 15 second job that any delivery person can do. Also my Dad loves these meatball subs but I don’t. The sandwich looks sooo depressing and it gets all over the place and it’s a very messy snack. It’s definitely not made with love. If any delivery drivers read this review. Don’t ask for a tip dude. That just makes you look greedy in front of the customer and you’re more likely to get a...