Tim Hortons — Restaurant in Whitby

On December 11, 2021, we visited our regular Tim Hortons and placed a drive through order for a Small French Vanilla and a Large Double Double. When we pulled up to the drive through window to collect our order, the young man serving us gave us only the Small French Vanilla. I asked for our second drink and repeated the order. It's unclear who he was speaking to but he says, "that's for this car too?" and charges my credit card again. I collect my drink and say thank you as I'm putting it in my cup holder. He then says, "take care to you too". I looked at him and asked him what he said. He repeated the same. I asked him, what's with the attitude? He said something and the word "bro". I asked to speak to his manager. He says "she's right here" and yells "Ruth! Ruth! Come here. This guy doesn't want to leave". The manager came, we began explaining what happened but the young man was still present and was interjecting. The manager had to close the drive through window, send away the employee and then continued speaking to us. We explained to her our experience and why it was very unprofessional. The manager told me to not take "bro" the wrong way when I told her I'm not his "bro". I've been served by this employee in the past and every time, the service isn't professional and what a customer should expect. But, today, was the worst! He conducts himself in a manner as if he is untouchable. His behavior and the way he called his manager was unprofessional. Despite explaining our side of events, we don't know if the manager fully understood and appreciated how unprofessional the behavior of this employee was. My first job was at Tim Hortons. I worked in every role in the restaurant and was trained to be a professional and always provide excellent customer service. This employee behaves in a manner without professionalism and accountability to the company he works for and the customer. On another occasion in the past, he told my wife she's very beautiful, again during a drive through order. We looked past it then but our experience today was unneccessary and very unprofessional. He may have had a bad day or is unhappy with his job, life, etc. but for him project his frustration onto a customer is very unprofessional. It also seems there isn't proper training or if there is, it certainly isn't being followed by...

EITHER YOUR STAFF DONT CARE OR YOU NEED TO TRAIN ALL YOUR STAFF THE SAME. CONSISTENCY IS KEY.

Also, you may want to educate your staff of customer service. I get that you are a busy store, but that is no excuse to have your staff rush around and drop basic customer service etiquette. Stop having such a terrible work environment that management and more experienced workers yell, in front of customers, at people in training because they don't know what they are ding, etc.Toxic. Stop throwing straws, tim bit boxes, etc on the counter and walking away with an angry look on your face. Stop ignoring customers when they thank you. Stop getting mad at customers when they correct the mistake you made with their order. Stop getting mad at older people because they can't hear well and need your to repeat yourself. Stop just walking past customers who have been waiting in the front for you to take their order for 5+ minutes while you talk in the back or have 6 people on drive through, without so much as a "Someone will be right with you". Stop making drinks incorrectly, just because a customer gave you trouble after you gave them attitude about them correcting you for putting in the wrong order. Stop letting inexperienced employees make things they have no idea how to and giving them out, without someone experienced making sure they did it right. Stop putting customers change on the counter, instead of their hand, without saying the total or even acknowledging them , and then quickly walking away, maybe I wanted receipt? Soo rude, I would literally come everyday, but the way your staff make customers feel like they are causing an issue by just ordering,...

I go here every day between 7 or 8 Monday to Friday as I walk to this timhortons because I live nearby And every day even with no line up people have to wait 15+ minutes to order and 10 more to get the order. Unbelievable.

I few days a go I ordered some food but I needed a receipt with it so I ordered and told the cashier I needed a receipt so I paid for the items but I forgot the receipt I was eating on the patio so about 5 mins later I go back in and wating for 10 minutes again and I told the cashier I forgot to get my receipt And thay told me thay can't get a receipt and to show them that a paid so I told them I ordered the food 10 minutes ago I was only at the patio but thay continued to say thay can't give a receipt and one guy walks up to counter and he said to go on my online banking on my phone to show them that a paid So I did even though I did not want to but I needed the receipt I showed them the transaction. But dispit that thay still refused to give me a receipt so I was getting frustrated so I seid I will pay agen and refund immediately after then I got the receipt. But hear is the thing what if I paid in cash what if I did not have online banking what if I had no phone with me what if the phone battery was dead . I would have not had a receipt

This is the only tim Hortons I have been to in my life that has this bad of costumer service. 5 employees are behind the counter most of the time and the wait time is horrible with no line imagine with a line. forget it Overall this is a trash Tim Hortons. That employee that ask me to see online banking is not capable of working in the fast food industry. Possibly any job for...