Tim Hortons — Restaurant in Whitby

Staff member was so rude. Went to the drive thru at around 10:30pm last night. The girl/lady was rushing our order (no other cars in line). We ended up ordering two hot drinks. When we got to the window we wanted to add an item. We asked, can we please add an item?'' She's gives a huge sigh and is like '' WHAT! ''... her rudeness was a total shock. We asked for a donut, she said they didn't have any. We're like okay, no problem. We asked for a four cheese bagel she put on a show of having to go check if there was any left. Come on.... We were polite from our end. What's her problem? Someone like that doesn't even deserve a minimum wage paying job as it's clear they don't even value the job itself (lots of unemployed people out there). Management should check who was working the drive thru at this location around 10:30pm on Dec 21st 2020 and have a chat about being rude (Description: Caucasian female, brown hair, looks no older than 25).

Update: March 2022

Nope. Nothing has changed. Why is everyone at the drive thru lacking people skills and basic manners? I get it, you get paid min wage and probably deal with a few rude customers on a daily basis. Been there done that, we all need to start somewhere and I totally understand how ridiculous dealing with the public can be. However, if a customer is being nice/polite the attitude is not warranted. Anyways, don't even think about going inside... this location is dirty (atleast it was the last two times I went in with crumbs and garbage left on the tables and floors). You want attitude with your coffee? Go here....Attn: Management please...

This is our FAVOURITE Tim Hortons for many reasons - it's clean, quick and friendly with consistency.

BUT! What iced the cake was an experience from about a week ago... I placed a mobile order for a Roast Beef Sandwich and Wedges. When I arrived to the window, the employee was super apologetic as they did not have any wedges available.

What would have been a typical end point to a 'fast food' experience did not end there.

He then proceeded to offer extra hashbrowns instead which was absolutely appreciated and acceptable. The manager then came around and ALSO apologized. She expressed how disapointed she was that they had to wedges available and even said, "Are you coming back tomorrow? I will get them fresh for you then! Today I'm going to give you extra hashbrowns".

I said thank you and as they made them fresh, I drove around the building once so the line could move along.

I drove back to the window and to our delight, we received a fresh Roast Beef Sandwich, 6 hot hashbrowns AND the new Salted Caramel Eclaire just as an extra gesture of their appreciation. WOW.

Like I said, this has always been our favourite Tim Hortons. And this experience is just one reason why. They go above & beyond and we drive out of our way past closer ones to frequent this location specifically...

I had an extremely disappointing experience at the Tim Hortons location on 01-Apr-2023. As an Indian customer, I was shocked to receive such poor service from the Indian staff members at this location. They were dismissive, unresponsive, and seemed to care more about serving non-Indian customers. I felt discriminated against and disrespected.

This behavior is unacceptable and needs to be addressed immediately by the store manager and HO. It is not only poor customer service but also displays blatant discrimination. Customers should not be treated differently based on their ethnicity. All customers deserve the same level of respect and quality of service, regardless of their background.

I strongly urge Tim Hortons to take action to address this issue and ensure that all customers are treated equally. Until I see improvements in the service and treatment of customers at this location, I will not be returning. It is unacceptable to have such discriminatory behavior in a business, and I hope that this review will encourage the company to take the necessary steps to ensure that this does not...