Domino's Pizza — Restaurant in Whitehorse

One of the worst Domino's service ever. I ordered pizzas for my office, reached there in time to pick them, their pizza tracker screen displayed in the shop showed my order at Quality check and then it turned "Order Ready" in 2 minutes. To my surprise, 4 guys and 1 girl were working there, and all were just looking at me cluelessly and I was looking at their screen and their faces in complete confusion. Earlier, when i entered their shop, a guy approached me and told me, the order is almost ready and then I stood there for almost 15 minutes after my order supposedly ready on screen with no response. No one had the courtesy to tell me anything about what's happening. In the meantime a couple of delivery guys packed their order and left and 2 customers, one of them after me came and left with her order but none of the people showed any respect towards me who was waiting there for so long. Finally, the girl approached me and told me to wait for 7 more minutes. I joked with her that if my pizza is stolen by some Delivery guy. They started laughing. I was trying to maintain my calm through all of this but the guys were pathetic in their approach. Another 10 minutes passed and I saw 3 more pizzas coming out of their oven but none of mine and by this time all of them were just shamelessly looking away and not facing the customer. Rather than letting me know the actual story, they continued their pathetic business as usual. So I called the girl to the front counter and asked her to cancel my order as I needed to leave since my office people were waiting for long time for the dinner. I went and bought my pizzas from Boston Pizza (by the way they were very courteous, prompt and accommodating). I will never but the Pizzas from Whitehorse Dominos again. And just for everyone's information, they just lost a business of 70 people who work in this office and we regularly order pizza lunches. Absolutely nothing is coming to Dominos for sure. Lastly I would like to mention that I got one phone call from a girl ( I won't use her name) when I was at Boston Pizza and she offered to give a free delivery (mind it, just the delivery) at my place, but had to tell her "NO" as I was already frustrated with how they treated the customer when I was actually waiting at their shop. My free advise to the Owner to review your staff hired for this job and figure out what's going on...

Rating: ★★★★★ (5/5)

Reviewed by: [Micheal Wylie]

Domino's Pizza in Whitehorse, Yukon Territory, consistently delivers a five-star experience in the world of pizza and quick-service dining.

Quality and Taste: ★★★★★

The hallmark of Domino's Pizza is its commitment to delivering high-quality, delicious pizzas. Every visit guarantees a mouthwatering culinary experience. From the perfectly cooked crust to the fresh, flavorful toppings, the attention to detail in crafting each pizza is evident. The range of customizable options caters to various tastes, and the consistently excellent taste keeps me coming back.

Efficiency and Timeliness: ★★★★★

Domino's excels in providing speedy and efficient service. Orders are processed swiftly, and delivery times are consistently met. The convenience of tracking my order from preparation to delivery adds an extra layer of satisfaction.

Customer Service: ★★★★★

The staff at Domino's Pizza in Whitehorse is unfailingly friendly and accommodating. They take the time to ensure orders are accurate and meet customer expectations. Their commitment to excellent service is evident in every interaction, whether it's for delivery, carryout, or dine-in.

Online Ordering Experience: ★★★★★

The online ordering platform offered by Domino's is user-friendly and convenient. It allows for easy customization of pizzas, provides real-time tracking, and offers a variety of payment options. This digital experience enhances the overall convenience and efficiency of ordering.

Cleanliness and Ambiance: ★★★★★

The physical store maintains a high standard of cleanliness, ensuring a pleasant dining experience for those who choose to dine in. The ambiance is welcoming, making it an excellent option for both solo meals and group gatherings.

Conclusion:

Domino's Pizza in Whitehorse, Yukon Territory, consistently earns a well-deserved five-star rating. The combination of top-notch pizza quality, efficient service, friendly staff, user-friendly online ordering, and a clean, inviting atmosphere makes it a standout choice for pizza lovers. Whether for a quick bite or a relaxed meal, Domino's never fails to impress with its exceptional offerings and...

A few weeks ago I decided to order around 40 minutes before the store closed. I assumed this was ok because the store was open for another 40 minutes and whenever I order it usually takes half an hour. So the pizza shows up midnight which is when the store closed. The delivery driver gives me the pizza but then proceeds to tell me that I shouldn’t order this late because he has another job in the morning. I didn’t know I wasn’t aloud to order when the store was still open. If he has another Job in the morning that shouldn’t be the customers fault. Also, 2 nights ago I decided to order dominos again. When the pizza arrived I noticed the box was smooshed on top and was confused ok why This happened. When I opened the box I found that because somebody had squished the top of the box the cheese got stuck to the top of the box so when I opened the box it ripped cheese and toppings right off the pizza. It ruined a big portion of the pizza. This is not the type of service we should see from a multi-million...