A&W Canada — Restaurant in Winnipeg

This A&W is the worst, they charge customers extra fees without telling them.

I was doing a drive thru, had a coupon $15.99 for 2 mozza burger combos, and a $5.49 coupon for sausage & egger combo

Correct me if I'm wring but that should total $21.48

But the charges came out to $23.68 before taxes.

So I went back inside and asked, and the cashier inside at first game me the run around of thats after taxes and stuff, and was adamant that she was right, it took quite a long time to explain to her what I was getting to that, before taxes $15.99 + $5.49 should just be $21.48 and why was I all of a sudden charged $23.68, she gave me another run around and finally told me that, they increased the prices of the fries and softdrinks.

So basically they accepted the coupon told me its all good, without telling me that I will be charged extra for the drink and fries.

They will be hearing from the Better Business Bureau, cause I totally believe that, that wasn't right. With covid and all the prices going up, man what you see your suppose to pay for, isn't even what you really pay for with them.

Granted it was only $2.2cents, but for every person that comes in, that they charge that extra dollar, that they get away with, thats...

The worst staff and experience that I’ve ever had in an A&W. Slow would be an understatement. My sausage and eggers were barely warm as were the hash browns. My wife’s mozza burger was stone cold and she was served half a cup of the wrong coffee. When she tried to get the drink replaced she was given another drink entirely and the one she tried to return. I have never had an experience like it at an A&W and will never return to this one again. Customers were lined up attempting to return incorrect orders and cold food. There should be an option to give a zero star rating as this restaurant doesn’t...

I hate to be that impatient person who complains... I basically never leave reviews... but today I felt like I had to. I came in with a couple friends to get food to go. We were standing in a line... a line with like 2 people... for like 15 minutes. They didn't acknowledge us for the longest time. I know it's important for the drive through to move quickly...but have more than 3 people working at once so customers in store can get priority as well. Like I said... I'm not one to complain but we didn't get...