We went inside to order takeout and they have a stack of takeout menus. We take a menu, pick our order, and when they total the order is more than $18 above the takeout menu prices. I said why are these menus sitting here if the prices aren't right and the response was "I have no idea." Left without food since they couldn't honor their own menu prices. Won't be back!
As a response to their reply to my review: They didn't offer me any discounts or to honor the prices in the menus when I was standing in the restaurant. They literally have a sign with an arrow pointing to these menus - nowhere does it say "pricing is subject to change" or "prices have increased" or anything like this. They wait until you are ready to pay and hope you don't realize the pricing discrepency.
Poor business in my opinion. Dishonest to customers. Throw the menus in the recycling bin if they...
Ā Ā Ā Read moreNew people who've started running things screwed up our order, the sushi was served cold and they burnt katsu. If you're familiar with the place, maybe you've had their New Hampshire roll. They instead served gross, soaked bacon in soy sauce without any chili sauce. (that's normally dolloped on top, very iconic for the roll) I couldn't stomach to eat my dinner tonight, and it's disheartening to see these good reviews over the years (which were earned and owned by the previous owners) be passed down to such a disappointing bunch. You guys are going to go out of business if this persists, but the faux ratings might just keep you afloat for awhile. You have access to the previous owners presentation, and rolls. Use that before you start making sushi. To potential customers: The food won't look as advertised under the images tab. Don't set yourself up for...
Ā Ā Ā Read moreI've ordered twice from Ginza. The first time, I ordered the "38. Poke Bowl". First off, the photos on the website are NOT photos of the food you're ordering. When I opened it up I was very confused because it honestly looked like I ordered beef chili. The entire bowl was DRENCHED in sriracha mayo. I love sriracha mayo, but this was excessive. There was probably about a 1/3 inch of mayo as the entire top layer of the bowl. The rest of the ingredients in the poke bowl were very sparse, and I have to say it's actually one of the worst things I've ever had from a restaurant in my life.
However, I wanted to give them a shot in regards to their sushi, as the reviews seemed good. I'm glad I did. The sushi was excellent, great ingredient ratios, everything was delicious. I will definitely order (the sushi) again, but that poke bowl was...
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