Goodies Bake Shop Ltd. — Restaurant in Winnipeg

I arrived at the main door at 9:55 pm yesterday and they close at 10:00 pm, the OPEN sign was still lit but the front door was locked.

As I parked car in the parking lot and was making my way to the main door, I saw 2 customers coming out making their way to parking lot. I saw an employee just locked the door and was making her way back into kitchen. The other employee was counting cash at the till. I was at main door at 9:55 pm. I knocked via the window and front door and the employee behind the till immediately sat down behind the counter making it appear that no one is at the store. I waited for 2 minutes and at 9:57 the automatic shutters started coming down, I again saw the the employee that went to kitchen earlier at the till and as I started making my way to parking lot she tried to sit underneath the counter as well but caught my eye. As I was going to have a seat in my car another customer passes by and asked me that why are they closing earlier than posted time as he was there to pick up something as well. Unfortunately I had no answer.

So I am confused now is this the Canada we live in where customer service have degraded in Friendly Manitoba OR the Employer not paying the employees well enough for the customer service aspect?

Sorry Goodies, you have lost a customer indefinitely although your cakes are delicious.

To owner’s reply -

Thank you for your thoughtful reply, and I genuinely appreciate you taking the time to address the situation. I understand that your staff were doing their jobs and following their closing procedures, which I respect. My intention wasn't to make anyone uncomfortable, but rather to express confusion about the earlier-than-expected closing. I always strive for understanding for better customer service standards in...

I ordered a custom cake recently for a birthday. Never thought that they would accept my order, since they needed at least two weeks in advanced. I ordered buttercream for the cake because one, it was per the request of the person’s birthday; and two, it was within our budget - normally fondant cakes would cost more than buttercream. Not only did they accept my order and created it exactly what I imagine the design of the cake to be, but they made it out of fondant rather than buttercream. The cake was red velvet and it was exceptionally delicious; the cream used for the cake was smooth and creamy. Never tasted any grainy texture as what some reviews state. The birthday boy loved his cake, and it was the cherry on top during his birthday. We were extremely thankful that they decided to create the cake out of fondant rather buttercream without charging us extra; I found that extremely generous.

If you are to order a custom cake definitely give them time to make it, and it’s definitely a bakery I’d go back to. They don’t purposely leave you hanging and not respond to you; I personally called them about whether they were getting my emails about the cake and they resolved and apologized for the issue. Definelty a place to order your custom cakes for birthdays and especially debuts! Pretty affordable and so delicious!

I’ve eaten at a lot of many places in my life both high end and low end. I extremely am a lover of desserts, but Goodies Bakeshop is that local favourite that I go back to! I’m not one to make reviews, but my recent experience with the bakeshop was beyond my expectations :)

P.S. - There’s one left-over slice of cake in the fridge and the birthday boy refuses to...

Completely ruined my boyfriend's birthday surprise. The evening before my boyfriend's birthday, I placed an order for 12 cupcakes and 15 imperial cookies to be delivered to his office via Skip the Dishes the following day. Imperial cookies are my boyfriend's favourite, and the cupcakes were for him to share with his co-workers.

Even though I was concerned by how the owners have responded to other upset customers on here, I saw they had positive reviews for their imperial cookies, so thought it was worth the risk. In "notes to the restaurant," I asked that a simple Happy Birthday message be included.

There was nothing to indicate that they were sold out, as there had been with other bakeries, and I know most bakers start at 4 am or so to have fresh goods in the morning, so I figured a 10:30 am delivery would be okay.

Without even attempting to contact me, they changed my entire order! They sent six cupcakes, not enough for the office, and a cookie cake! No imperial cookies at all. This is a small office in a newspaper--a cake is completely impractical, especially with no plates, cutlery, etc. And they didn't even bother to include the message. I'm so disappointed and frustrated. I just wanted to do something nice for him. What a shame.

Judging by the other responses, I'm sure there will be a nasty message now saying that this was my fault somehow, but it would have been nice if they'd actually had the items they were selling. I realize things happen, but they didn't even manage to scrawl the birthday message on the packaging--how hard would that have been? I did receive a partial refund through Skip the Dishes, but that doesn't save the surprise. At least they did...