Mr. Calzone Regent — Restaurant in Winnipeg

Today I ordered online 2 x-large calzone combos with the Tuesday special: 2 chicken shawarma with fries. I ordered around 5:40 pm for scheduled pickup at 6:30 pm. I reached there at 6:31 pm to pick up my order. It was ready by that time, but it felt warm, not hot. When I reached home (the location is a 3-minute drive), the calzones were warm, but the shawarma was totally cold. The fries were extra dark (it seems like they warmed them in a pan because some fries' sides were dark brown/black). The shawarma had the same calzone filling, the same mixture they used for the calzones. So, both items were the same! The calzone had very little chicken and too oily. (I've never experienced this before with the Pembina branch).

So, SHAWARMA NOT RECOMMENDED. CALZONE X-Large has less chicken and is a small size. (Hardly enough for 2 persons) The food was cold. Not fresh. Do not order online; they're going to serve cold food. (I got an order confirmation email at 5:40 and a pickup/ready confirmation email at 5:45), which is weird! Do not ever order food from the REGENT branch!

I'm a regular customer of Mr. Calzone. According to my convenience, I've ordered food from different locations and have never been disappointed, but this time it was a really bad experience at the Regent branch. I spent $72 on tasteless, oily,...

I have ordered calzones from here in the past through Skip. They were great! This time around, I ordered a veggie calzone (my usual order) - tasted good as usual but then I ended up getting so violently sick a few hours later. I was sick the whole night with terrible stomach aches. Unfortunately, I will not be ordering from Mr. Calzone again.

Response to Owner: I ordered on Dec 11, 2023 (ORDER #584806569). This would have been around 7:30 PM. I ordered two calzones - the meat one for my colleagues and the vegetarian for myself. As I stated in my initial review, I ate the calzone - started to feel sick and it continued to get a lot worse where I ended up in the bathroom for most of the night. It most definitely was from the calzone as I was feeling absolutely fine till then. I am just giving feedback so that this does not happen to anyone...

On Sunday, March 31st, around 1 pm, I placed an order online, intending to pick it up. However, upon arriving at the restaurant, I discovered that it was closed. Despite multiple attempts, the restaurant did not answer their phone. I contacted the Ellice branch, and they provided me with an email address to request a refund. There were no indications on the online ordering platform that the restaurant was closed, which resulted in wasted time and gas for me. Later that afternoon, the restaurant contacted me, but instead of offering alternatives such as delivery or compensation for the inconvenience, they simply suggested that I either pick up the order or request a refund. In the future, the website should prevent orders from being placed during times when the restaurant is closed or outside of its...