Pizza Pizza — Restaurant in Winnipeg

Subject: Complaint Regarding Incorrect Pizza Order and Unprofessional Service

Dear [Restaurant Manager's Name],

I hope this message finds you well. I am writing to formally lodge a complaint regarding a recurring issue with my recent orders and the unprofessional conduct of one of your team members.

For the third time, I ordered an Indian-style Butter Chicken pizza but received a simple Butter Chicken pizza instead. Despite my previous complaints, this issue remains unresolved.

During my recent attempt to address this matter, the team member I spoke with, who appeared to be in her mid-30s to mid-40s, displayed a lack of professionalism and courtesy. Her response was dismissive, stating, "It’s going to be the same as you received," without offering any apology or solution. Her attitude was not only unhelpful but also discourteous.

As a regular customer, I expect a certain standard of service and quality from your establishment. This recurring issue and the unprofessional response I received are disappointing.

I kindly request that you address this matter promptly to ensure it does not happen again. An apology and a resolution to this ongoing issue would be appreciated.

Thank you for your attention to...

if I could do zero stars i would. there is little to no communication, i had to call the customer service office to finally find out they were false advertising there combos saying deluxe basically means veggy options as toppings. meat toppings are like not included in any combo or special, thought they overcharged me because after asking me if i wanted to make it a combo i said yes and then saw on the receipt there was no combo.... i asked about it and was told i cant get combos with my slices, when asking why they just said "cheese or pepperoni only" which made no sense to me when the sign also says "4.49 for combo, add $1 for deluxe slices" which nobody will tell you unless you ask as clearly as possible over and over what the deluxe slices are. I would go to Juniors instead anyday, screw this place honestly... ya juniors cost way more but there food is trustworthy, not getting dry food or overcharged, it's like a totally different world where you feel like youre in way better hands when you go to a store that uses feedback properly. watch my comment get taken off for how spot on and...

I recently had a negative experience with Pizza Pizza. After placing an order and receiving confirmation that it was being prepared, the order was canceled 20 minutes later without any explanation. While I understand that unforeseen circumstances can happen, I was disappointed in how the situation was handled.

The lack of communication and explanation for the cancellation of my order was frustrating. As a customer, it's important to feel informed and respected, even in difficult situations. Unfortunately, this was not the case with my experience at Pizza Pizza.

Overall, I believe that Pizza Pizza could benefit from improving their customer service and communication. By being transparent and respectful with their customers, they can help minimize the impact of any unforeseen circumstances and improve the overall experience for their patrons. While I may consider ordering from Pizza Pizza again in the future, I hope that they take steps to address these issues and provide a better...