Sapphire Lounge — Restaurant in Winnipeg

Jesus. If I could rate one star, I would. I already have a low bar for airport restaurants but this one took the cake. The sloppy, flavourless, cantankerous, undercooked yet somehow burnt cake.

Food is one thing, and I can’t complain too much. You wanna charge us exorbitant prices for a mediocre sandwich, be my guest. It is an airport, after all! But for the love of god, make it at least mediocre. Stale bread, soggy meat, unseasoned chips (literally tasted like cardboard), and three (3!) stray hairs.

I always tip because the server shouldn’t be held responsible for the kitchen’s mistakes. This is literally the only time in my life I haven’t left a tip, and it was 10000% because of the service.

Guy felt it necessary to completely ignore my attempts to order, and any time I tried, he pointed to the sticker in front of me and said “Order on the QR code.” Fine. I try to order - it wants me to input my credit card. I vehemently object, telling him I don’t put my CC info into random websites I don’t trust, especially over an unsecured airport wifi network. He tells me “I literally can’t do it - you have to order through the QR code. It’s the system.”

So pissed off, I input my card information. It errors out. I try again. It errors out, again. I show him my phone, he rolls his eyes and says “fine. What do you want?” Amazing that this was an option all along. Took me about 15 minutes to get one glass of wine.

Later, I try to order food. He ignores me again, and points to the QR code AGAIN. It isn’t until I literally interrupt another conversation of his that he realizes I CAN’T order, and rolls his eyes at me once more.

Food came out fast, but it seems like it was literally microwaved so I’m not surprised.

If you’re traveling through the Winnipeg airport, I highly recommend packing your own food or rifling through the trash for some remnants of other airports. What a garbage...

Ordered the Greek salad and got a bowl of cucumber sliced thickly and then in halves, so they took up the majority of the small bowl. $15.99 for a bowl of cucumber, 3 tiny tomatoes, 5 thin slices of red onions, and 6 black olives with a sprinkling of feta.

The orange inordered was filled with ice, so very little orange juice was given.

The young lady serving was very apologetic and did get me more olives, tomatoes, and feta. For a place to put their team members in a position where complaints are made is not acceptable in these days where mental health is on the increase due to a lack of job satisfaction. Portion sizes are insulting...

I was at this lounge around 11:00 am. I ordered their breakfast croissant and it turned out to be a delicious bacon and egg with cheese croissant, hot and wonderful. The side potatoes however were not edible. They had an unpleasant taste to them. When I spoke to the server, he was gracious and quick to offer a substitute. I accepted their on-site made potato chips with a dip. They were delicious. Hot and crispy. The coffee was decent. Cost for one was $24.02. When I travel through the airport in winnipeg again I’ll be heading back...