Tim Hortons — Restaurant in Winnipeg

I went to the this Tim Hortons with a valid survey receipt that clearly states I can redeem it for any size French Vanilla. However, the staff member named Rajesh refused to honor it and told me he could only give me a medium size because he had instructions from the manager Kartik Patel. I called the manager, and he confirmed that he had indeed instructed Rajesh to only serve medium.

When I pointed out the terms on the coupon, Rajesh rudely told me to go to another location if I wanted an extra-large.

What’s worse, he spoke to me in a very disrespectful manner in front of other customers and staff, which was extremely humiliating and unprofessional. I’ve never been treated like this at any other Tim Hortons.

This kind of customer service is unacceptable. If you're going to offer promotions, train your staff to honor them properly — and more importantly, treat your customers with...

Was at drive through here today. And I was still ordering items and in the middle of the order i was asked to come to the next window. I was not done ordering yet. And when I asked the staff there to change one of the item in the order, their response was it is already made and cannot be changed. What kind of customer service is this. At the window the lady was so rude was making faces while serving our order. Didn’t even bother to ask if we wanted a tray for 6 drinks that I had ordered. Like I was going to hold each one in my hand and drive. Seriously lack of professionalism, and very bad customer service. None of the drinks were marked and we did not know which drink was which. Hate to say but This is not what I expect from the staff there. I would never go...

I ordered online. When I get to the drive thru they said they can't see my order, and asked me to park and come Inside. So I go inside and show them my app where it shows my order and my receipt. They continued to say that they can't see my order even when I'm showing them it on my phone. They said they will not make my order for me and I will have to call in to customer service to get a refund. At this point it's been awhile and I need to go to my morning appointment so I left empty handed. No coffee and no food even though I paid for it. So I leave and call customer service and they offered me 50 points and that they can't refund me and I need to go back to the specific location for a refund. What a runaround. 1/5 stars . Would not recommend. This...