Tim Hortons — Restaurant in Winnipeg

I had a very disappointing experience at this Tim Hortons location today (around 11:34 AM). We specifically ordered two veggie habanero wraps and clearly told the staff member taking our order that both needed to be strictly vegetarian, as we have dietary restrictions.

However, when we received our order and took a bite, we realized we had been given chicken habanero wraps instead. We immediately brought this to the staff’s attention. The lady who took our order acknowledged that we had asked for vegetarian wraps but another staff member named Anmol, who made the wraps, began arguing with us in a rude and dismissive tone, insisting that we had ordered chicken, despite being corrected multiple times.

It was incredibly frustrating to be spoken to like that, especially when the mistake was clearly on their end. We were polite throughout, yet the situation turned into an unnecessary argument. Eventually, they did make the correct veggie wraps, but only after a delay and an unpleasant confrontation.

We understand mistakes happen, but the way Anmol handled it with attitude and lack of accountability was unprofessional and...

I recently visited this Tim Hortons location, and I must say, it exceeded all expectations! From the moment I walked in, the atmosphere was warm, inviting, and clean, creating a perfect spot for a quick coffee break or a cozy sit-down.

The staff were incredibly friendly and efficient, greeting every customer with a smile and ensuring that all orders were prepared with care. The service was fast, and I could tell they took pride in delivering quality every time.

As for the food and drinks—simply outstanding! I ordered a their new Pistachio White Hot Chocolate and I love it, and it was prepared to perfection. They also offer a variety of options to suit all preferences, whether you’re in the mood for a sweet treat or a savory snack.

The ambiance of this particular branch is also worth mentioning. It’s cozy yet spacious, and it’s clear they’ve put thought into making it a comfortable space for people to enjoy their beverages or get some work done. Whether you're stopping by for a quick pick-me-up or spending some time with friends, this Tim Hortons location is a...

I don’t write reviews for fast food restaurants but I want to address my concerns to Owner/ Management of this franchise. I came on Nov 9 around before 10pm in drive thru and ordered London fog. The guy named Shivam (thats what he told me) said we don’t have it. I ordered different beverage (steep tea, latte) and he said same thing we don’t have it. He also said we don’t have any food. This is totally unacceptable and unprofessional. Customer service was zero. Timings of this Tim Hortons is 10pm and staff members haven’t had anything to sell except coffee. Its also not even only one person was working or it was super busy. There were plenty of staff members and no line ups. Management please address this concern as I haven’t seen this type of behaviour and customer service anywhere else. Staff members Shivam need to work on his communication skills and customer service. I am not sure if he isn’t happy to work and don’t want to serve customers or there is...