The Crazy Canuck — Restaurant in Woolwich

The food at The Crazy Canuck never disappoints! But the Waterloo location has some issues with staff. I hope the owner/manager reads this. I have been to the Weber Street location twice in the past few months, and the employees working in the evening very clearly try to deter customers. When I tried to order takeout a few months ago, an employee answered and put me on hold for 20 minutes. I was nearby so I decided to drive over and order in the restaurant, while still staying on hold in case he got back on the line. When I entered the restaurant and told the gentleman that I have been on hold for 20 minutes and blocking the phoneline (as my friend had tried to call them, too, but because I was on hold, nobody could get through), he apathetically said "oh", hung up the phone, and asked me what I wanted to order. Because of this bad experience, I didn't go back for quite a while, but decided to give them another try recently. I dined in this time, and I noticed that the employee turned off the street-facing "Open" sign an hour before close. As I was leaving about five minutes later, I heard the phone ring and one of the two men working said to the other "don't answer it!" It seems that they do this sort of thing frequently to try to discourage customers from ordering. With the first takeout incident, I had thought maybe they had just forgotten I was on hold, but I worry these practices happen frequently and will eventually put this location out of business. As I said, the food is always fantastic here, but I can only give two stars as these employees very clearly try to stop people from being able to place orders and start shutting down an hour before close. It's obvious that they want to keep people out. It's quite sad because it's such a great place to go and it used to be one of my favourites! It can be uncomfortable feeling so unwelcome there, but mainly, I'm concerned that eventually, this restaurant will lose enough customers and shut down. It's sad that that may happen to a local business all because of negligent staff. I will not be going...

Extremely disappointed in the quality and service under the new ownership. Today I went for lunch with 2 co-workers and 2/3 of the orders were incorrect. They made my pizza wrong, and offered me the wrong one at the till when I was paying. I accepted in lieu of a discount since I figured my husband would eat the incorrect pizza. When our order came up, I was informed the manager wouldn’t let them give me the incorrect pizza. I questioned them and asked why, since they had already promised me and didn’t give me a discount or any other compensation for getting the order wrong. The guy at the register just shrugged. When we sat down to eat, we discovered my co-worker’s veggie pizza was covered in meat. We complained and they told us we were wrong. We looked at it again and it very clearly had pepperoni and lots of chopped up ham and bacon. The manager aggressively came out to our table and finally agreed to make her a new one. Then he came back a few minutes later with her money. I asked where my money was, since I didn’t get a discount or the wrong pizza they had originally made. He said it was our fault because we didn’t order it properly. We know we ordered it properly. I overheard my co-worker place the order and confirm the ingredients (and it was actually the person at the register who flagged that it wasn’t right in the first place). It became clear that we had caught him in a lie so he begrudgingly refunded my money too. A takeout order that was placed at 11:35 that was supposed to be ready at 12:10 took until 1:00 and I had to reschedule a meeting because we had to wait so long. I’ve eaten here dozens of times over the years under the old management and now I will not go back. Also, my crazy Canuck pizza had no pulled pork on it, which was listed...

Fun restaurant with a variety of creative burgers, sandwiches, poutines and pizzas. Sometimes the creativity works and other times it does not.

I had the brisket hoagie which was delicious. The BBQ sauce was very bold, the meat tender and the bun excellent. While the banana peppers added welcome acid to cut through the wonderful cheese and grease, the decision to deep fry them was unnecessary and they ended up being soggy mush.

As my side I got the Po' Boy Poutine. The portion was very generous for a side which I was pleased by. When I read the description on the menu I said to myself "there is no way that will work!" but I love trying new and unexpected things and being surprised and delighted by them. Unfortunately I was right in this case. The fried shrimp was very very salty, and combined with the cajun cream sauce it was overwhelming even for me who loves salty food. The cream sauce was heavy and didn't add anything to the fries, and the coleslaw on top didn't cut through the heaviness the way I hoped, it was just a confusing cold mess. I would not recommend it. All of the ingredients were good on their own, they just absolutely did not work together so I look forward to trying other things here.

The restaurant has the feel of being build in an old garage or warehouse, and indoor seating is limited. It is a great place to sit outdoors when the weather is nice, but can be really crowded when the...