Starbucks — Restaurant in Hong Kong

Messed up two of our coffees this morning via food panda delivery. We ordered an iced americano and hot latte with oat milk. The drinks arrived labeled correctly, but the contents were wrong. They were both hot americanos. I called food panda to complain and was given a "voucher". I then tried to re-order from the same location, but they would not waive the 20 dollar delivery fee. Why should the customer need to pay another 20 hkd delivery fee for Ying's mistake? After calling multiple times, Ying's answer was "we are unable to do this for you." Great customer...

Outrageous rude attitude from staff. On Sep 9 around 5:30PM, the female cashier was downright nasty and impolite. When drinks were ready, they sneakily placed them on the counter without calling out, forcing customers to wait endlessly. Terrible service—improve communication and professionalism immediately....

Always great service and of course good coffee. There is s nice area to sit and don't forget plenty of food choices. Staff knows your choice and is always forthcoming to regulars....