Artigiani - Gelato + Bubble Waffles — Restaurant in Saint Andrew

We had an extremely disappointing and unacceptable experience at your establishment today. Upon arrival, we were outright refused service,not because the store was closed or due to any legitimate reason, but simply because the staff arbitrarily decided they did not want to sell us ice cream. Their behavior was shockingly ignorant and blatantly disrespectful.

When we requested to speak with a manager to address this blatant mistreatment, the staff deliberately refused to call one or offer any solution. It was made abundantly clear that they had no intention of serving us, and we were left with no recourse other than to leave without being attended to.

This level of customer service,or rather, complete disregard for it, is inexcusable. If this is the standard by which your business operates, it reflects incredibly poorly on your brand and your management. I sincerely hope this complaint is taken seriously and addressed...

I recently visited Artigiani’s gelato ice cream shop and unfortunately, my experience was not great. While the ice cream itself was tasty, the service was incredibly slow. We arrived at the shop around 3 pm and ended up waiting in line in the hot sun for at least 20 minutes. Additionally, the surfaces inside the shop were quite dirty and the lady behind the counter actually dropped our spoon into her dirty apron pocket. We had to remind her to change it before she gave it to us. All in all, I would not recommend Artigiani’s due to the slow service and dirty...

The service is horrible. Took my order and did nothing for 15 minutes and then I asked “hey what happened to my order” and they asked to see my receipt because they didn’t even remember I ordered. Best to take your business elsewhere because they have people working who would rather play on their...