I had dinner at this restaurant twice in a row. The first night, I was greeted immediately. The food was great and the service was friendly and warm. The second night, I was greeted immediately and the food was good, BUT I had a different server. Her name was Maja. All was going well. I ordered two glasses of white wine and the Tagliatelle Verde.

The experience took a turn for the worst when Maja brought me the check. I was surprised to see that I had been charged for 4 glasses of wine. Yes! You read that right. She charged me for 4 glasses of wine and I only ordered 2 glasses.

When I ordered the wine, I ordered DIRECTLY from the menu. I pointed to the "wine by the glass" section and asked for the Malvazija which was 24kuna. It's important to note that I did NOT ask for a "double" nor did I ask for more in the glass. I simply ordered the amount on the menu.

When I saw the charge I asked Maja about it and she said that she automatically places a double order when someone orders a glass of wine. Meaning she has the bartender pour .20 instead of .10 which is what is marketed on the menu. She did NOT ask me. She did NOT give me a choice. I explained to her that the night before, the other server simply gave me the amount presented in the menu. She says that she doesn't do it like that. She requests a double pour on behalf of the customer even if they don't ask for it!

This really upset me because I felt as though she was dishonest and she tried to make me believe that what she does is the standard or normal, but I KNOW it is not because

1. I live here
2. My experience the night before AND
3. When I left I asked 3 different Croatians if it's ever happened to them and they all said, NO.

One even said that she probably did that to me because I was a foreigner and they think we can afford it.

I still paid her the full bill and gave her a tip because I am a nice, honest person, and I didn't want conflict, but she definitely didn't deserve it.

Due to the lack of integrity of this server and the unwillingness of her colleagues to correct the situation, I cannot recommend this restaurant. To me, quality of service is everything. It's a shame because the food was good.

I live in Zagreb and have experienced lots of restaurants. My advice is to go to Nokturno Restaurant. Their service is top notch and the food is AMAZING and extremely affordable. They also bring you what you ask for and they don't try to charge you double and hope you don't notice.