KFC Karlovy Vary DT — Restaurant in okres Karlovy Vary

This is the second time I’ve ordered delivery from KFC Karlovy Vary DT, and the second time I’ve been left without my food or a refund. • The first order (about a year ago, approx. 600 CZK) was paid but never delivered. When I went to the restaurant in person, they refused to refund me or prepare the food and told me to contact the main office in Prague. I never received my money back. • The second order (20.09.2025, 500 CZK) — the same situation happened again. My card was charged, the Foodora app showed the order as “being prepared,” and later it was falsely marked as delivered at 23:05, but I never received anything.

This is completely unacceptable. A customer has been cheated twice. I demand an immediate refund and action from the restaurant and the KFC network. I consider this to be fraud, and it deserves...

today I placed an order at this KFC branch, and today, 10/9/2023 at 19:00, I wanted to place an order, but I didn’t pronounce the name of the dish correctly, or rather not as the waiter wanted to hear, in the end he started laughing in my face, then he called his partner, and they were already laughing in my face together, after which I went to the goods delivery window and reported this to the manager, he said that he would talk to them, but I think that he did not even reprimand them, after this situation there was I had a very bad impression of this restaurant, although before this I ate here regularly, but after this, when the service staff just laughs in your face, you don’t want to be here anymore. I made an order at KFC drive, the girl served me first (and laughed) after she called the guy (he...

The location here could have been better. For example, it could be in the main location of the city. Especially such franchises like KFC McDonald's Burger King are mainly in the main location of the city because it is convenient for the customers. But in this city, KFC has fallen to one side which is a little annoying for the people here.

The fact that there is no public transport around this location makes it a little more annoying. Attention of the authorities is drawn to the fact that if such franchise establishment is located in the main center of the city, both the owner and the customer...