Romina Restaurant | 4 Kilo — Restaurant in Addis Ababa

I recently visited Romina restaurant with the intention of having a pleasant dinner with a friend. However, my experience quickly turned sour due to the disrespectful and unprofessional behavior of the manager and staff.

Firstly, my friend was running late, so I decided to send her a picture of the food menu to allow her to choose her preferences in advance. While taking a photo to send her, the manager appeared out of nowhere and began yelling at me in front of all the other customers. The way he spoke to me was completely unnecessary and uncalled for. It made me feel like I had committed a serious offense, even though I was simply trying to accommodate my friend's needs.

To make matters worse, around 13 staff members joined in on the humiliation, disrespecting me without any apparent reason. Their behavior was utterly shameful and unacceptable. Instead of addressing the situation calmly or attempting to understand the reasons behind my actions, they chose to gang up on me, creating a hostile environment that left me feeling humiliated and disrespected.

Naturally, I wanted to address this issue directly with the manager. However, his behavior towards me made it evident that I had no one to share this experience with. If the person in charge of the establishment treated me in such a manner, it is clear that there is a systemic issue within the restaurant and sharing my grievances with the manager would likely lead to no resolution.

Therefore, I have chosen to write this review as a way to express my disappointment in the management and staff of Romina restaurant. I strongly discourage anyone from visiting this establishment due to the rude and disrespectful treatment I endured as a customer.

It is my hope that this review serves as a wake-up call for the restaurant to reassess their management practices and instill a culture of respect towards their customers. No one should be subjected to such unprofessional behavior and I believe it is essential to raise awareness about my negative experience.

I hope that no one else has to endure what I went through at...

Updated: Their burgers are back to their deliciousness. I am now very delighted and grateful for this excellent taste. They also have adjusted their prices, it sounds a bit pricey! Also, I am now seeing a lot of people standing to get a table especially when it rains. Romina needs to make a better rain shield for their customers seating outside. Always great service! The place where you can get a consistent and quality food. I am always happy when I eat there. I love their “Tebes Firfir”, Rice with Tuna, Normal Burger( the burgers need some improvement this days as they are not as good as they were before), and their Fasting Combo are amazing. And their hospitality is also wonderful They always have lot of customers but they serve all with great...

I recently visited Romina and was pleased to find that it lived up to the high standards set by the other branches. The service was excellent, the food was delicious, and the atmosphere was warm and inviting. I particularly enjoyed the Chikina tibs and Bozena shiro, which were full of flavor and very satisfying. The wait staff at Romina was very attentive and went out of their way to ensure that I enjoyed my meal. Even though the restaurant was quite busy at lunch time, I was able to get a table fairly quickly and the food came out in a timely manner. Also was surprised to see KOBA was right next to it offering a great opportunity to grab treats afterwards! If you're looking for a great place to eat, I highly...