Hesburger Ruoholahti Metrotori — Restaurant in Helsinki sub-region

Extremely disturbing and unpleasant experience. I visited Hesburger Ruoholahti Metrotori (Itämerenkatu 14, Helsinki) and placed an order. While sitting at the table with my food, I noticed several insects that looked like bed bugs - one was on my clothing, another on the table, and a third I managed to photograph. When I crushed one, it released a strong smell similar to ethanol, and there was blood inside, which is very concerning. I moved to another table, but they were there too. This raises serious concerns about the restaurant’s hygiene and cleanliness. I left immediately without finishing my meal. I sincerely hope the management takes urgent action - this kind of situation is unacceptable in a public...

Food was excellent as always, except that the fries were quite cold. But I was disappointed in the self-checkout machines, since they were only in Finnish (or at least I didn't see an obvious way to change language). And it didn't seem that you could use a giftcard at the machine, which would be solved if you can choose to pay at the counter, but you couldn't do that either...

Edit: The self-checkout machines are still only in Finnish... But the food is good and service fast!

Edit: The self-checkout machines are now in Swedish and English as well!

Edit: Service seems to be quite slow. Has happened to me more than once...

22nd of May 2025 - 17:55 The worst food menu presentation I’ve ever seen. Smashed burgers with the toppings thrown on the side. Clearly, assembling a proper burger is too much to ask for them. There were only two orders before mine, and four people working in the kitchen. Yet they still managed to serve something awful.

I went to complain, and the manager laughed in my face.

The place was filthy — flies everywhere, tables and floors a complete mess.

People, don’t waste your time. Go across the street to Burger King — it’s way better...