Naantalin Kaivohuone — Restaurant in Turku sub-region

Bad service, which is a shame since the terrace is nice and food was pretty good. But to ask for a group of 10 to choose their dishes beforehand is a bit strange; we haven’t had this happening anywhere else. And on top it did not help at all to get the food fast, we waited our main courses for two hours! Which is not acceptable, especially when dining with children. On top the attitude of some of the waiters was not something you’d expect in a place like this. We ordered a bottle of white wine and it was dumped onto the table with a bucket with minimal amount of ice (not enough to cool the wine down) and 4 glasses next to it. Normally a waiter would pour the wine into the glasses but not at Naantalin Kaivohuone. We also had to ask for wine multiple times. When the waiter collected the plates and cutlery after the starters, she did not bring new ones for the main courses and we had to again request them and wait. Please brush up your service or you won’t have many returning customers...

Quite disappointed, especially when you also consider the prices. We visited the place on Sunday evening 8pm, one hour before closing. We ordered two pizzas and a kid's meal, which included popcorn as starter. The popcorn was forgotten, so we had to listen "when is the food coming?" 100 times (kid was counting it). Kid got the popcorn after we asked about it when pizzas were served.👎 Pizzas were tasty👍, and had strange square shape. One set of cutlery was totally dirty.👎 The very young waitress changed them quickly, and asked me to verify if the new set is clean enough😀. The ice cream in the kid's meal was good and large enough. 👍 We were sitting next to the kids playground, where there were some construction materials behind the kids' cottage👎, which was btw locked👎. Luckily there were some plastic toys outside, to...

From the moment we walked in the waiter was very welcoming, polite and very accommodating moving tables around for my family to sit. He was engaging with everybody sat at the table. His service skills didn’t end there, he presented the wine and a sample to taste, to make sure it was to my wife’s liking. When we ordered our food my daughter can be fussy but again the waiter went out of his way to get the chef to make a dish that suited her. To see my daughter sat quietly and enjoying her food made our dining experience excellent. The food itself is exceptional and prompt. The restaurant is set in prime location on the edge of the Marina. I wish I knew the waiters name but nobody had a name badge on. Definitely...