Zuma Cannes — Restaurant in Grasse

I visited Zuma, Cannes for dinner which was an extremely disappointing experience.

I made my reservation via their website on 20th May for 07th June, as we had planned for this special occasion well in advance. We requested seating on the terrace which was confirmed via email.

On the day of our reservation, I called the restaurant directly at 8.18pm and was on the phone for 2 minutes while I asked if we could push our reservation back by 30 minutes to 10pm. The lady said she had no record of our reservation and insisted that we make a new booking for 10:15pm. At 10:03pm we then received a call from the restaurant claiming that we had not turned up for our 9:30pm booking despite them claiming that they had no record of it?!

We then arrived for our 10:15pm reservation and were told there was no record of that either! I showed the lady my phone with a record of the phone call I made at 8.18pm. She said this could not be true and I must be lying, as no one would have answered the phone at that time! Who did I speak to for 2 minutes then and should they really be accusing their customers of lying when they’re holding an email confirmation and a phone record to prove what’s taken place?

Finally, we were then sat indoors despite booking a table outdoors 3 weeks ago and when we raised this we were simply told ‘no you can eat and then you can go outside’.

The service throughout our meal was ok but this whole experience ruined our entire meal and what should have been a special occasion. We have visited Zuma globally and have never received such poor service and for the prices they charge their customers, their standards should be a lot higher. Their staff are completely incompetent and rude.

The food was below average in my opinion - it is so bland, you will struggle to find any flavour. The asparagus which is a basic dish to cook, was rock hard and cold.

I contacted the restaurant via email and social media to air my concerns but true to fashion, was ignored! Obviously it goes without saying that I won’t be returning and based on their other reviews, it is clear I am not alone in...

I had a late lunch at Zuma Cannes, and while it started out nicely with great service, things quickly took a turn that left a bad impression. We ordered a bottle of ginger ale and left little bit on our table when we stepped out to the terrace. When we came back, the bottle was gone. We mentioned it to another server — a blonde woman with curly hair — who said she’d call the manager.

A man came over (supposedly the manager) and, instead of replacing the bottle, he opened a new one and poured only a quarter into a glass, saying that’s how much we had left. He then walked away without any further courtesy or explanation.

The same blonde server then came back (not our original waiter) and we asked if that was really the manager. She said yes, took away the dessert menu without asking, and left. When we called her back and mentioned we hadn’t finished choosing dessert, she returned with the menu in a noticeably rude and rushed manner. When we told her this behavior was unprofessional and by far the worst service we’ve received at Zuma, she responded sarcastically with “Good” and walked away.

My wife went directly to the reception to report what happened. Thankfully, a director came, listened to us, apologized sincerely, and offered a new bottle of ginger ale and a complimentary chocolate fondant, which we appreciated.

This experience was very disappointing, especially given Zuma’s reputation. While the director’s apology helped, the earlier attitude and lack of respect from the staff were shocking and unacceptable for a place of...

I’ve been to Zuma all over the world, from Porto Cervo to Dubai, and I have never encountered such appalling service as I did at Zuma Cannes.

The experience was a complete disgrace from start to finish. We were seated at a table infested with ants, not a couple of insects, but a full-blown infestation. When we politely brought this to the attention of the manager, Jean-Michelle, he responded with sarcasm, arrogance, and zero professionalism. His exact words? “Every table has ants” as if this health hazard was something to be proud of.

Instead of addressing the issue, apologizing, or offering a solution, Jean-Michelle bragged about having worked at Zuma for five years as if that somehow excused his total lack of basic hospitality. Frankly, if this is what five years of experience at Zuma produces, it’s time for serious retraining, or a change in leadership.

There was no table change. No pest control. No apology. Just smug attitude and condescension. We left immediately, disgusted by both the unhygienic conditions and the sheer incompetence of the management.

Zuma Cannes is an embarrassment to the Zuma brand. If the company values its global reputation, they should take a very hard look at who they’re putting in charge, because Jean-Michelle is not only unfit to represent a luxury restaurant, he’s actively damaging it.

Do yourself a favor: skip...