NEVER eat here under any circumstance! I received the worst service I have ever experienced in my life. We were seated and sent in our order promptly and the food came soon as well. After we finished the meal we waited nearly TWO HOURS as we asked for “l’addition, s’il vous plaît” multiple times and to multiple waiters who nodded as if they were going to help and continued to ignore us without getting our check. More times than we were able to vocally ask we waved down and made eye contact with servers who continually ignored us. I cannot emphasize enough how incredibly rude it is to watch someone for two hours and try and get their attention at each possible opportunity only for them to look you in the eyes and completely ignore your needs.
We were fed up as this situation was wasting away our day and got up with all our things as we had to track down the waitress and tell her that we needed to pay and go immediately. She pointed to a long queue by the bar and mumbled something about paying there. We waited in line with no check and no one having told us that was where we paid before we were forced to physically confront the waitress. Once we got up the what was apparently the cashier, I politely informed the employee that we had been waiting around trying to get our check for at least 1.5 hours and no one told us where to pay and he didn’t seem to care at all. It was only when I explicitly said that the service was horrible and that we were mad about the situation that he seemed confused as to what he should do. He asked me how much I wanted to pay and I said that I thought we should pay nothing: an appropriate resolution to two hours of being blatantly and rudely ignored and written off. He then said that we had eaten and therefore should pay, so to avoid even more conflict, that’s what I had to do.
This is clearly unacceptable business practice. I would avoid going out of your way to avoid this business since the staff makes an equal effort in completely dismissing...
Read moreWe chose this restaurant for its convenience, as options were limited near the Zenith before a show.
The space boasts a spacious, cozy setting with an industrial vibe. However, the service was notably lacking, possibly due to being understaffed on a busy Saturday evening. Our ability to order food was restricted until 7 PM, although our server accommodated us at 6:50 PM. Despite this, our pizza order, even after several reminders, took over 40 minutes, leading us to cancel it. Both the sweet potato and bruschetta entrées were disappointing.
While the ambiance is inviting for drinks, the dining experience was underwhelming. Additionally, seating near the entrance can be uncomfortable in winter, as the cold wind sweeps in each time...
Read moreQue dire....Pour commencer, file d"attente in-ter-mi-nable malgré des tables vides depuis plus de 20 minutes pour certaines, devant lesquelles les serveurs passent plusieurs fois les mains vident, sans débarrasser pour permettre à des clients toujours dans la file, de s'installer. Finalement, on nous a installés sur une table, sale, qui était libre depuis au moins un quart d'heure et nous sommes allés demander les menus nous-mêmes; qant à la carafe d'eau, elle n'est jamais arrivée ! Je comprends la difficulté du métier, surtout que c'était durant le salon de la photo mais le manque d'organisation, de professionnalisme et d'attention étaient manifestes !!! À la fin, le restaurant était à moitié vide mais la queue persistait car la majorité des tables n'étaient pas debarassées. Certaines pendant plus de 30 minutes !!! Hallucination totale ! J'avais limite envie de débarrasser les tables moi-même pour que les gens puissent s'installer !!! Un fou rire m'a pris, au moment de payer, lorsque j'ai observé une serveuse se pencher, la jambe en l'air, pour tendre des menus à des clients ( le monsieur, plus tout jeune, a dû se lever et se pencher un peu pour réussir à les attraper dans les mains de la serveuses qui, manifestement, n'irait pas plus loin 😅 ), juste parce qu'elle ne voulait pas monter sur l'estrade !!! 👽 Ça a été le bouquet final du spectacle délirant auquel j'ai assisté de la file d'attente jusqu'à la fin du repas (Beeeaaauuucoup trop salé alors que j'ai moi-même tendance à abuser du sel ! Je n'ai donc pas du tout aimé mon fish and chips). Les personnes avec moi ont aimé leur croque monsieur mais se sont également plaintes du "trop salé".
Points positifs: Le dessert était bon et malgré mes critiques, les serveurs étaient plutôt sympathiques et souriants mais il manque clairement un manager à la hauteur pour les encadrer ! En dehors de l'attente pour les tables, le service était également assez rapide et le cadre agréable. C'est pour ces raisons que j'ai mis 2 étoiles. Sinon ça aurait été 1 étoile sans hésiter ! Je ne pense vraiment pas que j'y...
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