Resto Onel مطعم اونيل العراقي — Restaurant in Strasbourg

We ate at Resto Onel on Sunday night 2 weeks ago with a group of 10 friends. The food was good, especially the meat, and the new waiter there was extremely nice and attended to all our needs. 3 of the group left early and paid for what they had consumed.

For the remaining 7, however, we feel completely ripped off. When we went to pay, apparently the paper with our orders got lost. The person dealing with the cash register then recalculated everything with a simple calculator and did not provide any invoice or bill. We clarified that 3 of us had already left and paid which he confirmed. In the end, we paid a total of 181,50 Euros for 7 meals (none of the meals were more than 15 Euros and many were rather at 12 or 13 Euros, so this should be less than 100 Euros). As drinks, there were only 5 beers and each beer was supposed to cost 6 Euros. This makes another 30 Euros, so the total should have been below 130 Euros. We paid more than 50 Euros too much in total, due to the fact of not having received any invoice and being a large group where nobody realised this on spot since people were talking to each other while paying and actually having a good time. It is a pity that this nice evening was actually left with a very bitter aftertaste.

One of the group even gave a very large tip for the super nice waiter when paying but since it was by credit card and we later saw that we had been ripped off, we can now only hope that the waiter has actually received it.

We contacted the restaurant by phone 2 days after the dinner and were promised that the bills of the evening would be checked and someone would contact us. Unfortunately, until today nothing has happened, nobody has contacted us.

Merci beaucoup pour votre retour. Nous voyons que vous n'avez pas du tout regardé vos comptes et que vous n'avez pas du tout envie de solutionner le problème, contrairement à ce que vous aviez signalé initialement. Déjà, les trois personnes parties en avance ont réglé beaucoup plus que 45 Euros. Ensuite, nous aimerions bien avoir une copie de cette fameuse facture de 226,50 Euros. Comme vous indiquez connaître le montant, vous devriez pouvoir nous en fournir la copie. Par principe, si l'erreur ne sera pas réglé bientôt, nous allons la signaler aux autorités...

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