Masala Project(Indien Culinary Art Restaurant) — Restaurant in Bochum

Service / Experience:

Let me start with my experience, This place is run by an older indian couple. I went to this place twice during a week stay at Bochum. First time I went alone, was hungry ordered a decent quantity of food for one person. The service was very caring and warm. Next time I went with a couple of friends and we were not that hungry. We ordered just one sabzi, rice and roti. The owner asked us: any drinks, we said no just water is good. For that he gave us a stare and told: "drinks bhi nahi bus ek sabzi .. bas itna hi !!!" put his hand on his forehead and left, this is appalling behavior.

Food:

First time around the veggie biryani was good but way too spicy. Also ordered a mixed veg platter, which was again having raw chilli powder on the top making it very spicy.

Second time around ordered a paneer Tikka masala and naan. The food was definitely better the second time but the service utterly bitter.

Overall:

When ever I travel to another country and meet indians who are running restaurants for a living, I really feel happy and want to support them. But this place, the owner couple were clearly very greedy and seem to treat people based on what they order and how much quantity they order. Getting indian food in bochum is pretty hard, but still would avoid this place because of...

I visited Masala Project in Bochum and had a very disappointing experience. When I asked for a menu, I was told there was one already on the table. While picking it up, my hand accidentally touched the plate and it moved slightly. To my surprise, the owner said to me in Hindi, “the plate is 10 euros, more costly than what you are going to order.”

As an Indian guest, I felt this was extremely rude, unprofessional, and disrespectful. No customer should be spoken to in such a manner, especially over something so trivial. The comment left me feeling singled out and unwelcome.

Restaurants should focus on hospitality and respect toward all customers. Unfortunately, my experience here was...

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