L'Osteria — Restaurant in Darmstadt-Mitte

I'll start off by saying that the pizzas here are really good. So good, in fact, that I was surprised to find out that they were a chain.

We went for a single pizza with two flavours, the salmon and the barbecued chicken. The pizzas only came in a single size, but the large size was more than adequate. They were large enough that when we stopped by for a light lunch, I could not finish a single one and had to split it. More than that though, the pizza was delicious, with a crisp crust and a good amount of cheese, sauce and toppings. They looked good enough to be Instagram-worthy too. Unfortunately, the same could not be same for all dishes. The pizza is good, so stick to the pizza. The pasta is nothing to write home about.

The restaurant ambiance is cozy and modern, with plenty of wood, exposed brick, and warm lighting. The only nitpick that I have after coming here for a few times is that, when crowded, the restaurant has rather loud music, and the close seating to other patrons means that making conversation can be rather difficult. In a way, the same could be said for staff. Service was good when place is empty, but curt and absent when full.

All in all though, I would still recommend L'Osteria. Lunchtime would be a more pleasant experience due to the smaller crowd, but the pizza would be a strong attraction regardless of the...

1 star mainly cause the pizza was delicious, that’s the only good thing I have to say about this place. Other then that the service was a complete joke. Upon walking in the hostess or server girl was on her phone the whole time, we asked her if we can sit and she seemed like she was completely annoyed. After sitting the waitress took forever with the drinks, forever with the order. She was rude, seemed annoyed and walked away to give us “time” to order. This time felt like a good 20 minutes. I asked her about the mushrooms for the pizza, she was confused. Me and my boyfriend ordered vegan pizzas, I asked to add the mushrooms and she was more confused and refused to do it, thank god. Mushrooms €1.50, seriously? The food took forever to come, and the waitress forgot to add the vegan cheese to my boyfriends dish. The obnoxious waiter made comments referring to the vegan cheese talking down to him and insulting him. The pizza on the plate was also very weird, the plate was too small and the pizza was falling onto the table, that’s gross. It was almost impossible to eat it. This place sucks, the people here are rude, horrible place. Never ever...

We were visiting this place every week. Then we just stopped. This happened a year ago. I just wanted to share it.

The hygiene is questionable as a waiter puts fresh ingridients like Ruccola on Pizza with hands he touches money, pos-device, used dishes and everything. You can see it because the kitchen is open. When I complained to other waitress, she was mean, unpolite, and LIED that this didn't happen. When I refused the Pizza, she just had an uncaring and arrogant smile.

P.S. Thank you for your feedback. I see that you totally ignored the explanation about the behaviour of the waitress. And see that you totally don't care to understand when and how this happened. By the way - there are comments about the same thing from other people who have seen the same and have written it in the comments some time before we experienced it ourselves. A year ago. If for one year this has improved and is under control - is good. But I see that you don't say that has improved, but totally try to deny what happened exactly like the waitress.

As I said - we were regular guests every week. And stopped exactly because of this type...