Carte blanche — Restaurant in Frankfurt

Very good food but service and overall experience was zero. It was our 2x after having being before Covid with a positive experience and I brought some guests this time, but it was very disappointing and a pity. (I wanted to bring another couple of guests next week but I will choose another restaurant). It is not worth the price you pay, especially if you want to make a good impression with your guests. It is not enough the good food when in a fine dining restaurant and knowing to spend a lot of money, I expect also a certain experience and to be treated with kid gloves. As per the food, we had a 5-course menu, it was everything very good, except 1 appetizer with tomato (too simple and nothing special) and dessert (not very tasty, and too much a mix of flavours that we didn’t think were well combined). BUT for a fine dining restaurant where I spent +100€ per person, I expect also to receive a very good service and atmosphere, while: Waiters were free style and not trained, one guy looked lost when talking and one guy was definitely too arrogant. And it’s not our task to remind repeatedly to refill water and wine glasses if we pay +100€! Also not properly dressed for a certain restaurant level - we didn’t understand initially they were waiters. We sat outside but looked to be eating at the beach. Without any sets on the table (okish) and we were FORCED (like if babies) to keep our cutlery after each dish (only 1x change), that needs to be a customer decision not your request! No small plates for placing the bread. They bring the bread at the beginning in a basket and then where should we place it, on the naked table!? And if I ask for other bread, can’t wait 15 mins because you have to cook it, if I ask for it, it’s because I need to eat it with my dish, not for dessert. Long waiting time between dishes (almost one hour per their dish) and no apologies, after...

In short, I can only recommend eating in this remarkable restaurant. I enjoyed a stellar 7 course menu partnered with several wines. The kitchen truly showed off that day with incredibly smart, creative, and modern courses. While it was exquisite dining, relax and do not worry about your suit and tie. It is a friendly, warm and casual environment.

More details:

I visited on a Wednesday evening the fully booked restaurant, luckily, I had a reservation made several days ahead. If you plan on going check the availability online!

Our table didn't plan on eating extensively that night, however, a quick glance to the neighbouring tables intrigued us. We opted for the 7 course menu instantly.

See the pictures for some food impressions.

Price wise it is found at a higher range. That also showed in the products used. As such, I was happy to treat myself. Nevertheless, there are other options available than the 7 course menu. I would compare it to other great places such as "Chairs".

Atmosphere was great, cozy, friendly and chatty environment with great staff.

As I said in the beginning, I will definitely visit again.

To the owner, keep up the creative and daring kitchen. It goes well with your great staff and atmosphere. For me, it is wonderful to see such an authentic place that is indeed about the food in an honest and...

The worst was that the restaurant withdrew substantially more money from our credit card than we were billed without our permission. Might have been a misunderstanding but the way the restaurant dealt with it was the last drop. when we noticed and called to get the refund, the restaurant was disinterested , tried to get rid of us and wanted to hang up. Without any courtesy they asked to send an email with a description. We're waiting for a reply until today... Overall a bad experience because of the average service and the loud and packed location. Customers are not guests but cash cows to milk and we felt treated as such. The staff made some mistakes I.e. serving the wrong wine for the course, bringing the wrong drinks etc. That's ok. Unacceptable though is being encouraged to use the same cutlery for all courses.. if you want to enjoy compositions of matching ingredients but have the five previous courses sticking to your fork, this is awful. Snappy comments by the waiters included if you ask for a change. Then you get offers like in a "kaffeefahrt" during the dinner which already feels very strange. The food is good but not special. Actually it's just a few exotic ingredients put together to sound fancy but don't taste well....