Restaurant Balutschistan Altona — Restaurant in Hamburg

My visit to Restaurant Balutschistan Altona was deeply disappointing, not only due to the subpar food quality but also because of the unprofessional and discriminatory attitude of the staff—particularly the owner. Rather than creating a welcoming environment, they were openly rude and dismissive towards customers of different nationalities, making the dining experience uncomfortable and uninviting. The food itself was a disaster. Everything seemed pre-cooked and simply reheated before being served. I had ordered Lahori Channa, and despite clearly informing them about my allergy to mushrooms, I found pieces of it in my dish. When I raised the issue, they showed no concern and refused to replace my meal. Instead, they told me I would have to order a new dish at an additional cost. There was no apology, no acknowledgment of their mistake—just a complete lack of responsibility.

While I was dining, I also witnessed a local German customer having a hard time with the staff. He had specifically ordered a mild dish, but his food was excessively spicy. Instead of accommodating him or offering a replacement, the staff dismissed his complaint and refused to help.

The quality of food was terrible, and the service was even worse. The owner’s attitude towards certain nationalities made the experience even more disappointing. I would not recommend this restaurant to anyone, especially those who expect basic respect, proper service, and food...

English to be followed German Mein Besuch im Restaurant Balutschistan Altona war äußerst unangenehm – nicht nur wegen der schlechten Qualität des Essens, sondern auch aufgrund des unprofessionellen und diskriminierenden Verhaltens des Personals.

Als pakistanisches Restaurant hätte ich eine gastfreundliche Atmosphäre erwartet. Stattdessen war das Personal extrem unhöflich und respektlos gegenüber indischen Gästen. Ihre Art zu sprechen und ihr Verhalten waren unfreundlich und ließen uns unwillkommen fühlen.

Auch das Essen war eine große Enttäuschung. Alles schien bereits vorgekocht und wurde nur aufgewärmt serviert. Als Vegetarier bestellte ich Palak Paneer, fand aber ein unbekanntes Stück – möglicherweise Aubergine oder Pilz – in meinem Gericht. Als ich dies beim Personal ansprach, wurde meine Beschwerde einfach abgetan. Man erklärte mir lediglich, dass der Koch im Küchenbereich dieselben Löffel für verschiedene Gerichte benutze, wodurch es zu einer versehentlichen Vermischung gekommen sein könnte. Eine Entschuldigung gab es nicht. Was wäre gewesen, wenn es Fleisch gewesen wäre? Dieses mangelnde Hygienebewusstsein und die Gleichgültigkeit sind inakzeptabel.

Während meines Aufenthalts bemerkte ich außerdem, dass ein deutscher Gast in eine Auseinandersetzung mit dem Personal verwickelt war. Sein Essen war extrem scharf, obwohl er ausdrücklich eine milde Variante bestellt hatte. Anstatt sein Gericht zu ersetzen oder eine Lösung anzubieten, weigerte sich das Personal, ihm entgegenzukommen. Sein Frust war deutlich zu sehen, doch seine Beschwerde wurde einfach ignoriert.

Insgesamt war die Qualität des Essens katastrophal, und der Service ließ stark zu wünschen übrig. Ich kann dieses Restaurant niemandem empfehlen – insbesondere nicht Vegetariern oder Menschen, die Wert auf guten Kundenservice und einen respektvollen Umgang legen.

English My visit to Restaurant Balutschistan Altona was extremely unpleasant—not only because of the poor quality of the food but also due to the unprofessional and discriminatory behavior of the staff.

As a Pakistani restaurant, I expected a welcoming atmosphere. Instead, the staff was extremely rude and disrespectful towards Indian guests. Their way of speaking and overall attitude made us feel unwelcome.

The food was equally disappointing. Everything seemed to be pre-cooked and was merely reheated before being served. As a vegetarian, I ordered Palak Paneer but found an unknown piece—possibly eggplant or mushroom—in my dish. When I brought this to the staff’s attention, my concern was completely dismissed. They simply stated that the chef used the same spoon for different dishes in the kitchen, and it may have accidentally ended up in my food. There was no apology, just a casual response. What if it had been meat? This lack of hygiene awareness and indifference is unacceptable.

While I was dining, I also noticed a German customer struggling with the staff. His food was extremely spicy, despite having specifically ordered a mild dish. Instead of offering to replace it or find a solution, the staff refused to accommodate him. His frustration was obvious, yet his complaint was simply ignored.

Overall, the food quality was a nightmare, and the service was highly disappointing. I cannot recommend this restaurant to anyone—especially not to vegetarians or those who value good customer service and...

We had a piece of glass in our food- my wife almost bite it!! ...first the manager send few shots (?) to say sorry- didnt even show up personally. Just at the end he showed up to say sorry and offered us to pay less (-15€)

He promised that they cleaned everything after I showed him the piece of glass... the main point is they didnt bother the other guests and also didnt warn them or anything like that (maybe the guests had small pieces of glass in their food??). The service was also slow & chaotic during our visit (restaurant was not full).

Sometimes you can add too much salt into the food etc. but a piece of glass is no go... especially they way they managed the whole issue was far from professional... I hope it was the first and the last time with a piece of glass in the dishes but it was my first and last...