RESTAURANT EISENSTEIN | italienische Küche — Restaurant in Hamburg

The food is very good, refined, colourful and well put together. However the dinner experience was tainted by the service which makes it impossible for me to recommend the restaurant. My party wasn't particularly thirsty and wasn't interested in drinking alcohol so we didn't order any drinks but I asked for some tap water anyway. The tap water arrived in a small carafe (barely enough for all four of us) and was warm. I hesitated to send the water back because I thought that it was unacceptable to serve warm water, especially with great food but I decided against it to not sour my mood. After the meal, when presented with the bill, I noticed that the tap water was written down and that we were being charged 2,5 € for it. With incredulity I asked the waiter if we really needed to pay for the tap water. He replied to me that it's usually free but that since we didn't drink any wine they were charging us for it. I don't know why they would think this is acceptable in any way nor why we should pay so much for warm water directly from the faucet. The food is very enjoyable and it's a real shame that its merits are overshadowed by questionable service and rude practices. I would hope that in the future, the work of the chefs will not be undermined so much by the subpar service but unfortunately I cannot recommend this restaurant at the moment, nor will I...

Classy food and simply the best pizza in town!

Eisenstein is nicely situated inside the Zeise Hallen, an old engine manufacturing hall. The owner kept this industry style throughout the restaurant, which creates a very special atmosphere. Sometimes it gets quite loud in here – if you prefer more silence ask for a table behind the old oven. On sunny days outside seating is also available and very nice.

The menu always offers some classy dishes, that are based on Mediterranean cuisine. You can opt to combine those into a 3 or 4 course menu of your liking. Aside from that, Eisenstein offers a broad range of highly individual pizzas. Those are basically their signature dish and highly recommended!

In contrast to your everyday restaurant, the service team is very good. Everyone is well trained, kind and does a very good job. It's always a pleasure to be at...

This is just a restaurant pretending to be very fancy and sofisticated with mediocre overprized food. I paid 20 euros for pasta with truffels, to my surprise it was just pasta with cream and FOUR tasteless truffle pieces. I am pretty sure they just added some truffle oil to try to bring some flavor to the dish. An Italian would have had a heart attack just by staring at that dish. The audicity of serving that just shows they believe customers are idiots, I felt insulted and it killed my mood for the evening. The fish dish of my friend was tasty, but overprized, same with dessert. Food took forever and the waiters, although friendly, were very slow and not really paying attention...