The worst dining experience I’ve ever had.
I have ordered 4 dishes, 2 of them was okay, little bit too salty but edible, the fish was good but the rice noodles tasted like soggy wet kitchen towel.
The major problem was with the male owner and his attitude.
Since the rice noodles tasted fungic to me and my friend (both Asian so we know how it should taste like), we told the waitress about it and she took it away back to the kitchen. When she came back, she said the staff and owner of the restaurant had tried the dish but they thought it wasn’t sour. Anyways, she would refund the price of the dish.
My friend and I were fine with it as it wasn’t a big deal. So we continued to finish the meal.
However, when we went to get the bills. The rice noodles was still charged so I checked with the male owner if it was charged by mistake.
That was when the things got crazy.
The owner firstly insisted we had eaten half of the dish (which wasn’t even true as I only had 2 bites omg), so he’d like us to pay for it after the waitress said they would refund us.
After I told him that we were promised a refund by the waitress. He asked us to pay half price of the noodles, even though we barely touched it.
I insisted on a fully refund of that specific dish and said we’d like to pay for all other food and we’d like to solve the problem asap.
But the owner started to being sarcastic and said mean things like, ‘if you beg me saying you don’t have money then I could let you’, etc. He kept saying he thought we just wanted to escape the bills and implied we were being sneaky.
What’s worth mentioning is that, although all the staff had eaten the rice noodles, the owner wanted to ask us pay for the dish whatsoever and he said he could let us take away the rice noodles leftover that they had eaten.
It was very rude and ridiculous as we said nothing about the price; and no one would like to take away food that had been eaten by other people. I have no clue why the owner would think anything like that. At the moment, we were just trying to pay for the right bills and leave.
Then I said if it was the case, I’d have to call the police. Straight after I said that, the owner got furious and started yelling at me, calling us shameless and threatening to call the police himself (although he didn’t in the end). The waitress was very nice, as she tried her best to calm the owner down throughout the argument.
This mad show went on for almost 15mins and it was very much unpleasant and insulting because me and my friend, what we were trying to do was simply paying for the right bills and leave, as I mentioned before. It finally finished when I got frustrated and started to go high pitched. We paid for the right amount and eventually, we were able to leave the shxt show behind.
It’s the first time I left a bad review. Maybe I was very unlucky that day, but still, I need to let others know that when the customer questions about the food, this restaurant doesn’t want to do refunds or try to cook another meal as what other normal...
Read moreHave been getting food from here for quite a while now and have introduced this restaurant to many of our friends who also love food from this place.
It is a lovely restaurant with an authentic Chinese menu and Sichuan specialities. The ambience is nice and relaxed with lanterns and beautiful, blooming roses in the outdoor space during the summers. The staff is warm and courteous.
The regular menu items found in Chinese restaurants like fried rice and fried noodles and soups are definitely good, but ask for their Chinese menu, that's where you'll find the real gems! We especially love shui zhu yu and duo jiap yu, which are both, spicy fish dishes and of course, la zi ji (chicken). Their yu xiang qie zi is delicious if you're looking for something vegetarian.
Their meal portions are generous and the best way to have them is family style by sharing and sampling everything ordered for the table but they're also great...
Read moreI am surprised with the good reviews of this restaurant because for me it was one of the worst meals I ordered. The gyozas and spring rolls come without lettuce and carrots (misleading advertising, because at Wolt they come with garnish). Also, the gyozas are too salty. As a main course I ordered the mapo tofu and it was inedible, neither me nor my partner could eat it. I'm a fan of this dish but in this case the spice mix doesn't fit, the texture of the tofu is not nice and for some reason the dish is full of pepper flakes. A...
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