mataji's kitchen

DO NOT ORDER FROM HERE ON LIEFRANDO!! OVERPRICED + DELIVERY TIME IS TOO LONG + TERRIBE COMMUNICATION AND SERVICE. As many other takeaway reviews have mentioned, customer service is very bad and the staff are rude and not professional at all for takeaways as they were arguing with customer. I had some trouble with the delivery address and he started shouting and fighting on the phone instead of calmly providing solution, he also started blaming for me for not providing a room number but then I had to correct him and say it has been written and he didn’t apologise for his mistake. Did not listen to delivery instructions. I was upset and posted the review and he called me later to threaten to post a comment about me as a customer. The food tastes decent but too spicy and very oily. Will not recommend this restaurant or order from this restaurant again.

Update: As you can see the business replies to the review once again fighting about the incident rather than being professional. While I accidentally provided the wrong address that does not give you the right to speak disrespectfully on the phone and blame me for not providing other information such as room number when in fact I did. Also they continued to lie as I did not receive any calls from the driver and only received calls from the restaurant. I asked the food to be delivered in front of the Hotel but received no calls from the delivery driver so I had no idea where my food was! I only received calls from the restaurant updating that the delivery has been left at reception despite me waiting outside the hotel for a call about my food. If the delivery driver had called me then this would’ve most likely been resolved faster however he did not, only the restaurant called me which led to various delays.

A customer’s mistake does not make it acceptable to lie about your own faults or to respond rudely to a customer, better communication from the delivery driver and more professionalism from the restaurant would have resolved this situation and not led to this bad review. Mistakes can be tolerated but lies and rudeness to customers is where I draw a line.