Punjabi Rasoi Lahr — Restaurant in Verwaltungsgemeinschaft Lahr/Schwarzwald

Last week, we visited this place right after our trip to EuropaPark. Before arriving, we checked the opening hours on Google Maps and reached there an hour before closing. However, upon arrival, we were informed that they had updated the closing time on Google Maps, but it wasn't accurate. Despite that, they agreed to accommodate us, even though we hadn't requested special treatment, and we could have found any other restaurant.

Since there were six of us, we ordered a variety of dishes. The person taking our order repeatedly emphasized that each dish would only be sufficient for one person and encouraged us to order more due to the impending kitchen closure.

We did notice that the €12 paneer butter masala was hardly enough for two naans, and we were surprised at its high cost.

After finishing our dinner, we asked for the bill, and the staff calculated an amount seemingly on the spot, stating it was €95. When we questioned the bill, he made excuses about the restaurant being closed and the machine not being accessible for computer-generated bills. We didn't fully understand the situation, but being unfamiliar with German rules, we excused it and asked him calculate the bill ourselves on a paper.

To our astonishment, we discovered that he had charged us an additional €15, beyond what the menu listed. When we inquired about the discrepancy, he gave us a strange explanation, claiming they had recently updated the menu, and he hadn't received the new version printed yet.

We were not willing to pay more than the prices stated on the menu, and it felt like a scam. The staff then started arguing and blamed us for questioning the extra charge, making it seem like €15 was insignificant.

Eventually, he agreed to charge us according to the menu prices, but he seemed offended, and he refused to accept our cards, citing the restaurant's closure and the time being past the closing hours. So, we had to withdraw cash from a local ATM to settle the bill.

Overall, it was an unprofessional and shady way to conduct business, and we strongly advise against...

The owner (specifically lady owner) seemed disinterested and dismissive, and it was clear that certain customers were treated with far more respect than others. To make matters worse, there was an undeniable undertone of racism that made us feel extremely uncomfortable. It’s disappointing to see such behavior in a place that should be welcoming to everyone. I will not be returning, and I strongly advise others to avoid this restaurant until they address these serious issues.

Answer to your reply: Let me explain in detail as you mentioned, we ordered the food for take away, then we came to your restaurant and we asked that we would like to eat in, you said you can do that but you need to pay more, we were absolutely fine with it. You confirmed that you have a problem in your app because your app shouldn’t allow to order mittagsmenu over the weekend, this is not our problem, you should work on your app. We still accepted that we are happy to pay more because we wanted to dine in. After you accepted, the lady owner behaved inappropriately, for e.g.: We asked you to make our food a bit spicy and not sugary, the lady who served got offended and replied us very rudely which is not acceptable. There were many situations like that and I don’t wanna mention each and every thing here. The food was ok but the quantity was super less, it felt like a kinder menu, that’s the reason I gave 1/5. “The only problem is your attitude” see this is how you talk to your customer, the same we felt while eating at your restaurant.

“We have to respect everyone, but sometimes some people who don’t deserve it” , if you are saying this, I think you are in a wrong business/industry from last 20 years. You really need your work on how you respect your customers and welcome them in...

Genau wie die anderen Bewertungen gesagt haben - das Essen war absolut PERFEKT. Es waren unglaublich geschmacksintensive, authentische, hausgemachte Gerichte. Unsere Familie kommt aus New York und ich muss sagen, so eine indische Küche hatten wir seit unserer letzten Reise in die Heimat nicht mehr. Ohne Übertreibung ist dies das beste indische Essen, das wir bisher in Europa/Großbritannien hatten. Wir werden von nun an ausschließlich bei ihnen bestellen und freuen uns auf die baldige Eröffnung ihres Restaurants. Oh, und die Lieferung war genau so, wie wir es erwartet haben - und mit dem freundlichsten Liefermann, den wir je getroffen haben. Diese Familie weiß wirklich, wie man ein Geschäft führt! Fan-freakin-tastic!

For non-German speakers out there:

Just as the other reviews said - the food was absolutely PERFECT. These were incredibly richly-flavoured, authentic, home-cooked dishes. Our family comes from New York and I’ve got to say we haven’t had Indian cooking like that since our last trip back home. Without exaggeration, this is the best Indian food we’ve had in Europe/U.K. thus far. We will be ordering exclusively from them from now on and are looking forward to their restaurant opening soon. Oh and the delivery was exactly as expected - and with the friendliest delivery man we’ve ever met. This family really knows how to run a business!...