I’ve been to this Casino a few times with my wife, and today I brought my daughter and my mom with us to Morongo Casino. We were getting hungry so we stopped at this restaurant (cafe good times) to eat. It was about 3PM on a Thursday. We were seated by a host and told that a waitress would be with us shortly. It wasn’t long of a wait before our waitress had come to our table to take our drink order. After placing our drink order about 10 minutes later the waitress brought out our drinks. One at a time…(there was four of us) I found it odd at first, but ok. Another 10-15 minutes goes by after getting our drinks and the waitress asks if we are ready to place our order, in which we do. I counted literally 9 waitress 3 cooks in the back and 2 hostess in the front. (Staff on duty) other than ourselves in the Resturaunt, there were 3 other families there dining. 45 minutes goes by and our waitress is nowhere to be seen. We see our order from across the way, ready. Our food is sitting under a heat lamp for 10 minutes of that 45 minutes. Another waitress( not ours, but one of the 9 that are standing around talking. Our waitress was nowhere to be seen) came to our table and asked if we needed anything, and my mom and daughter politely pointed out that they thought our order was sitting across the room under the heat lamp. She went and checked, and sure enough, there was our food for the last 10 minutes sitting under the heat lamp unattended. The cook several times called out to the other waitresses, and pointed to our table to get their attention, to no avail. Two other waitresses other than ours brought our food to the table. When our waitress noticed them bringing our food to the table she asked us “is there anything else I can get for you?”Attention to our table was too little, too late. I could completely understand if they were extremely busy and understaffed, but that was definitely not the case.

The food was extremely delicious, absolutely no complaints there. The price was a little high, but I don’t mind spending good money for an excellent meal. The atmosphere is casual. But the service is EXTREMELY POOR. A+ for the meal and D- for the service. It might explain exactly why the buffet line was 60 people deep and cafe good time was vacant.