I am a Vietnam veteran so my wife likes to take me out on Veterans Day, it is also our wedding anniversary, and I like to take her out to celebrate. There is no nice restaurants in Banning, were we live. My wife suggested we try Cielo Restaurant. The atmosphere was very pleasant, then things got bad. Wen we order our meal, Jared, our waiter, told us it will take 45 minutes to prepare them, so my wife order Brie as an appetizer. She order pasta with vegetables for dinner and I order the Kansas City Stake, with mushrooms and onions on top. We had coffee to drink. It took 1 hour and 20 minutes to serve our dinner. The brie was barely melted. The bottom part was a solid piece. The pasta had no flavor and it also had to much butter, or oil. My plate came with a large piece of meat with no sites. I was never told that this meal was a la carte. Jared, our waiter told me the meat will be pink inside and juicy. I responded that is the way I like it. But the steak was over cooked, dry and fatty . More than once I had to take pieces of gristle from my mouth. I left quite of bit of the steak, because it was no possible to eat it. Very gross. We requested refill for our coffee, four times and we were served 3 times. We wore never asked for refills them self. A restaurant employee call us the next day and asked about our experience. When I told her she was shocked and asked if I would talk to the manager. I said yes. She told me he would call right away. But he didn't. When I reach out to the restaurant, days later, I was told they will hand deliver the message directly to BOB, the restaurant manager. He never did contacted me. A week later my wife and I went back to the restaurant to talk to BOB, the manager of the restaurant. BOB informed us that brie is no serve like fondued. My wife told BOB it is also no serve as a block of cheese. When we told BOB about the pasta dish, he told us it was our fault no to report it. When I told BOB about my steak, he told me it was my fault no to say anything. My wife and I were raised not to waist food, so we didn't said anything, but also, we could not believe that this beautiful and elegant restaurant serve these inferior quality of food and charge these expensive prices. I would never have posted this if I did no feel ignore by BOB, the manager of the restaurant. He also make us feel ignorant about how food is serve. If there is a Supervisor above BOB, who would like to talk to me or my wife about our experience, our names are Cecilia and Brian Ramsey, and we had dinner on 11/11/22 at 6:15 pm.