Naos Cafe - Restaurant

Disappointing Experience for Families and the Disabled

I recently visited Naod Cafe with my family, which included two small children and an elderly person with a handicap. Unfortunately, our experience at the restaurant was quite disappointing, and I feel compelled to share my feedback.

Upon arrival, we were seated promptly, but my wife had to bring her mother, who is handicapped, to the table. It took her around 10 to 15 minutes to navigate through the restaurant, which was not an easy task. During this time, we ordered our drinks and noticed that the area where we were seated was very windy, which was concerning for our small children.

Recognizing the potential discomfort and safety risks posed by the wind, we politely approached our waiter and requested to be moved to a different table. Thankfully, he acknowledged our request and agreed to relocate us. However, instead of assisting us promptly, the waiter disappeared for an extended period of time.

After what seemed like an excessive wait, the waiter finally returned, but instead of helping us move to a more suitable table, he handed us the bill and informed us that the staff had no time for us. This response was not only unexpected but also highly unprofessional and disrespectful.

As a customer, I believe that a restaurant should prioritize the comfort and needs of their guests, particularly those with special requirements. It was disheartening to experience such a lack of empathy and consideration from the restaurant staff, especially given the presence of small children and an elderly person with a handicap. The waiter was also very rude since the time he notice we speak English he told us we took an hour to get seated and he didnt have tume for us any longer, when it was 10 to 15 minutes for our mother in law get true the hill to the restaurant, they threw the bill at the table when we didn't request it and walk away.

I would like to emphasize the importance of providing equal and inclusive treatment to all patrons, regardless of their age or physical abilities. Not only does this reflect positively on the establishment, but it also fosters a welcoming atmosphere that encourages repeat business and positive word-of-mouth recommendations.

In summary, my family and I had a disappointing experience at Naos Cafe. The lack of assistance, the long wait, and the dismissive attitude towards our concerns left us feeling neglected and disrespected. I hope that the management takes our feedback seriously and works towards improving their service and creating a more inclusive environment for all guests.