I am really disappointed and honestly angry about my experience at this pizzeria. I ordered a tuna pizza expecting a classic Italian-style pizza, like the ones I’ve often had in Italy. Instead, what I got was something completely different – almost like raw tuna sashimi on top of the pizza. This was not clearly written on the menu, and since I don’t eat that kind of tuna, I was very surprised and unhappy.
When I politely asked the waiter if this was correct or if there had been some kind of misunderstanding, and whether it would be possible to get a different pizza, I was treated with complete disrespect. The pizzaiolo looked at me in a strange and degrading way, spoke to me harshly, and told me he wouldn’t make another pizza. He was clearly annoyed and even aggressive, throwing things around in the kitchen while preparing other food, which made me feel extremely uncomfortable and humiliated.
In the end, I paid 17 euros for a pizza I couldn’t even enjoy – the crust was burnt, the tuna stayed untouched on my plate, and nobody cared. I expected a minimum level of hospitality and a bit of customer service, but instead I felt dismissed and disrespected. In Italy, whenever I didn’t like something, staff always tried their best to help and make sure I left happy. That kind of warmth and hospitality was completely missing here.
Final impression: rude staff, unprofessional service, disappointing food, and zero effort to make the customer feel welcome. Extremely upsetting and I will definitely not return.
ADDED after rude response from the little b…… :) you’re saying I didn’t ask for another pizza. Why else would I come up to you, saying I was surprised and couldn’t eat the pizza? To waste my precious time by talking to you? I doubt that. Besides, you were the one aggressively saying that you wouldn’t put another pizza in the oven, so don’t act like you didn’t understand what I meant. Maybe I misunderstood the menu. But a good restaurant still makes the customer feel welcome and looks for a compromise. Instead, you got defensive in person, and now you’re getting defensive again because of my review. That’s just embarrassing.
I think it is really important that you do some reflective self-work, because degrading people by saying that a pizza is too much for someone is nothing but embarrassing. Grown man, by the way. ALSO, IT IS JUST A PIZZA. Nevertheless, I’m hoping that the other customers will leave a great tip so you will finally be able to afford the psychiatrist.
PS: I don‘t know Peter Heichlinger. LOL. I am gonna hold your hands when i say this. Maybe people left a negative comment because they were genuinely dissatisfied with the restaurant, not because they wanted to mess with you. Have you ever...
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