Ráðagerði Veitingahús — Restaurant in Seltjarnarnesbær

For the first time in my life, I feel compelled to spend my time writing a review because of such a terrible experience with customer service.

There were three of us: myself, my husband, and our 1.5-year-old child. We arrived around 9 PM, having checked online that your restaurant closes at 10 PM. We planned to be quick so as not to inconvenience anyone, since we respect people’s time. As we had been to your restaurant before, we decided to sit in the outdoor house, where we noticed another couple already seated.

After 1–2 minutes, a waitress came in and loudly shouted from the entrance asking if we were sure we wanted to sit there. We replied that yes, we did. The menus were thrown on the table, and the order was taken without a single polite question. My husband and I couldn’t understand what we had done to deserve such treatment.

Later, the food was placed on the table in the same manner—without any courtesy. I asked the waitress why she was in such a bad mood, to which she coldly replied, “I am in a good mood.” After that, no one came to check on us again. We finished our food and waited, but for 15 minutes no one entered the area.

Eventually, I went to the main building to ask for service. The staff there finally noticed me, and a young man came out. Without even approaching our table, he shouted from the cashier’s area asking if we needed the bill. I said that I was actually planning to look at the dessert menu and asked if the restaurant was already closed, since it felt like we were not welcome. He replied, “The kitchen is already closed, but you can order dessert.” (At that moment, the time was only 9:40 PM.)

Of course, we did not order any dessert, because even good food could not save an evening ruined by such disrespectful service.

This was a truly awful experience, and if you do not wish to serve guests after 9 PM, please simply communicate that clearly. I regret wasting my time, my money, and experiencing such unacceptable treatment.

I am writing this not out of anger, but with deep disappointment. We had enjoyed your restaurant before, but after this visit, we left with a very...

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