BAD EXPERIENCE We had the worse experience at this IHOP and we're still trying to figure out why!? New year's morning at 1 am, we a party of 9 come to this IHOP a block from our hotel. The restaurant itself isn't packed, there are a lot of workers and people seem to be seated within 15-30 min. 1st issue, we were seated and no one came back for 45 min to even take drink orders. We just talked and patiently waited because we thought they were busy with to go orders or something happened to cause the wait. 2nd issue, as soon as we received our drinks we placed our food order and never received any food for 2+ hours. 4 separate parties, a family of 6, a family of 5, a family of 5, and a family of 4 who all came after us by 45 min to 1 hour all received food and drinks, while we still waited for food. We asked to speak to the manager and she refused to come out, so the waitress who worked very hard to figure things out took me to her and she informed me that ToGo orders are more important than in store orders and they will get to us when they can. Everytime a ToGo order came in it pushed our food order back. I told her we weren't mad but extremely dissatisfied and disappointed because 4 tables that came after us was served and in fact had eaten their food and left while we were still waiting. She said there was nothing she could do, so we continued to wait until we realized it was the manager skipping us and a 5th table that came 2 hours after us, received food for 5 people and we still didn't have 1 plate. We all canceled our order and at that moment 1 plate came out. We sat there for 45 minutes before we recieved drinks, 2 hours and 45 minutes waiting on food that we never recieved, a manager who didn't care, didn't rush our order and didn't even try to rectify the situation. My kids were crying by this time and hungry and many of us were too tired to even wait on food that still hadn't been cooked yet, except for the 1 plate, so we all went to the hotel and ate nothing, we went to sleep hungry. I've never experienced such horrible service and a manager who could care less. I stood back and watched her do the tickets she wanted in the order she wanted and realized that because it was 7 of us with 2 kids we weren't going to get served. Us questioning the process was the only reason we got the 1 plate. BY FAR THE WORSE RESTAURANT EVER!!!!!!!!! I will call corporate, this restaurant's response to a 3-hour wait was unforgiving and intolerable.