Air Wings restaurant — Restaurant in Assam

Tonight, the four of us had dinner at Air Wings and had a horrible experience. First, a group of teenagers was eating there and yelling loudly. When we complained to the staff about the noise, they played some music. The TV was already on. Now, all these sounds were mixed together.

Anyway, we ordered Crispy Baby Corn, Kumbh Hara Dhaniya, one Kulcha, and two Butter Naans. After a long wait, we received our starter — Crispy Baby Corn. But it had a rotten smell and a weird taste — the corn had already gone bad before being cooked. When we complained, one of the servers picked up a piece of Baby Corn from the serving bowl, which had already been served. He then took the piece in his hand and placed it in his mouth. In my life, I have never seen a server take food from the serving bowl — already served — with bare hands and eat it! After eating/tasting it, he made a facial expression that, at least to me, was unreadable. He then took the Baby Corn back to the kitchen. We wanted to order something else, but they kept insisting we take the Baby Corn again. If the Baby Corn was already rotten, how could they possibly give us good ones? We tried to order some other items from the menu, but they informed us that those were unavailable. So, we ended up ordering Paneer 65 as a starter, which we received.

After another long delay, we were served one bowl of Paneer Masala (or something like that), one bowl of Kumbh Masala, two Butter Naans, and two Masala Kulchas. This was not what we had ordered. We complained, and they were rude. One of the servers told us that we should have checked the order! We had a bad argument. They were literally blaming us as if we were lying. Then, we asked for the same server who had taken our order. He finally came and confirmed what we had actually ordered. They took back the Paneer item but told us that "Kumbh Hara Dhaniya" and "Kumbh Masala" were the same dish! There was no Hara or Dhaniya in it.

When we came out of the restaurant, I spoke to the staff at the hotel desk. I asked him if the restaurant was a part of the hotel. He said yes, it is. I asked him, "Where is your manager?" He told me that the manager was at home. I told him that we had eaten there and had a horrible experience. He showed no reaction and just said, "Okay." I understood then that it was pointless to waste any more time there.

To summarize we had the following experiences. Bad environment with a loud noise. Rotten food was being served. Weird behavior of a server to eat food from the served bowl. Items placed on the menu are unavailable. They are asking us to take the item that we do not want. They served us items that we did not order. They were very rude and indicated as if we were lying regarding the order. The staff at the desk did not have any issue knowing that we had a bad experience.

Five years ago, I gave it five stars. Now, I'm...

Air Wings Restaurant, located in an advantageous location, offers a decent dining experience with its focus on South Indian cuisine, particularly dosas. While it falls short of being extraordinary, it does have some positive aspects worth mentioning.

The highlight of Air Wings Restaurant lies in their dosas. While they may not be exceptionally remarkable, they are served hot and fresh, which enhances the overall experience. The dosas are prepared with care, offering a satisfactory taste and texture. However, if you are seeking unique or innovative dosa varieties, you may be left wanting for more.

The location of the restaurant is a notable advantage, providing convenience and accessibility for visitors. Whether you are a local resident or a traveler exploring the area, Air Wings Restaurant's favorable location makes it easily accessible, attracting a diverse range of patrons.

However, it is essential to address an area that needs improvement - toilet hygiene and sanitation. A restaurant's cleanliness extends beyond its dining area, and maintaining a clean and hygienic restroom is crucial for the overall dining experience. The restaurant management should pay attention to this aspect to ensure a comfortable and satisfactory visit for their customers.

In terms of ambiance and service, Air Wings Restaurant offers a decent experience. The staff members are courteous and attentive, striving to provide prompt service to the customers. The overall atmosphere of the restaurant is pleasant, creating a comfortable environment for dining.

In conclusion, Air Wings Restaurant provides a satisfactory experience with its dosas that are served hot and fresh. While it may not offer extraordinary flavors or innovative varieties, it fulfills the basic expectations. The favorable location and decent service contribute to its appeal. However, the restaurant should focus on improving toilet hygiene and sanitation to enhance the overall dining experience. If you are in the area and looking for a decent place to satisfy your dosa cravings, Air Wings Restaurant can be considered as an option, but keep in mind the aspects that need...

I recently visited Rudraksh’s Air Wings Restaurant with three friends, and it was an amazing experience! The food was absolutely delicious, and every dish we ordered was prepared to perfection. We had Paneer Paratha with Curd, Veggie Cheese Paratha, Garlic Schezwan Cheese Maggi, Kanda Poha, Green Tea, and Coffee, and everything was flavorful and satisfying. The parathas were stuffed generously, the Maggi had the perfect balance of spice and cheese, and the Kanda Poha was light yet tasty.

The service was excellent—prompt, courteous, and efficient. The staff ensured we had everything we needed without any delay. A special mention to Mr. Pralhad, the manager, who was extremely welcoming and made sure we had a wonderful dining experience. His warm hospitality truly added to the overall experience.

If you're looking for a place with great food, excellent service, and a welcoming atmosphere, Rudraksh’s Air Wings Restaurant is a must-visit. Highly recommended, and I’ll definitely be...