Domino's Pizza | Silpukhuri, Guwahati — Restaurant in Assam

Oh boy, where do I even begin with my disastrous experience with Domino's Pizza? 😱 Let me paint a vivid picture of my frustration and disappointment with their awful service.

It all started when I placed my order at 3:23 PM, expecting a timely delivery of my beloved pizza. Little did I know, I was about to embark on a roller coaster ride of delays and excuses. 🎢

As time ticked by, my hunger grew stronger, and minutes turned into an agonizing wait. Finally, at 4:45 PM, my pizza arrived. Can you believe it? That's a mind-boggling one hour and 22 minutes of waiting for a pizza that was only 1.2 kilometers away! 🚗💨

Now, let's talk about the excuses. When I had the chance to discuss the delay with the delivery person, they spilled the beans. Apparently, the staff at the outlet were severely understaffed. 🙄 So not only did I have to endure an excruciatingly long wait, but the staff had the audacity to not even tell me the truth when I called to inquire about my order. Talk about misleading.

It's absolutely unacceptable that a company as big as Domino's Pizza with countless resources at their disposal would allow such incompetence to exist in their operation. 🤦‍♀️ If they are unable to handle the delivery demands of a mere 1.2 kilometers, then it's no surprise that their service suffers.

The lack of proper training and management is apparent in the way this particular outlet operates. It's astounding that they haven't addressed these issues yet. If they cannot prioritize efficient service and customer satisfaction, then perhaps they should seriously consider closing down. 🚫😡

As a customer, I understand that delays can happen occasionally, but the magnitude of this delay coupled with lies and excuses is simply not acceptable. Domino's Pizza needs to take a hard look at their practices and make significant improvements if they wish to retain loyal customers.

In conclusion, my experience with Domino's Pizza has been nothing short of a nightmare. The lengthy delay, the staff's dishonesty, and the overall lack of professionalism have left me infuriated and disheartened. 🤬 Unless substantial changes are made, I will not be wasting my time and money on their subpar service again. Domino's, it's time to step up your game or risk losing customers like me who expect...

This has been one of the worst experiences I've ever had with Domino's Silpukhuri. My complaint isn't just about the food quality—it was average—but the real issue is the time wasted. I ordered pizza through Zomato, but it took 53 minutes for my order to reach Pan Bazar. I don't reside in Guwahati; I was there for work and thought I'd grab some pizzas to take home.

I placed my order at 2:58 PM—three pizzas and two choco lava cakes—and specified the Pan Bazar bus station as the delivery location. The order finally arrived at 3:53 PM, nearly an hour later. I was frustrated having to wait that long, especially since I was waiting at a bus station and had prepaid for the order.

When the delivery finally arrived, it wasn't a Zomato delivery person but a Domino's delivery guy. He handed me the three pizzas and two choco lava cakes without a carry bag. Now, I might be wrong—they might really not provide any carry bags—but in all my previous orders from Zomato, at least they provided one. This time, however, Domino's in Silpukhuri decided to use their own delivery person instead of Zomato's, which resulted in the delay. And 53 minutes is not a short time.

When I asked for a carry bag, the delivery person told me they don't provide them. I then asked him to connect me with his manager, and the manager suggested I cancel the order if I wasn't happy.

But my point is, what about the one hour I wasted waiting for the order? I had to head to Khanapara to catch another bus, so this delay was incredibly inconvenient. In all my previous orders from Zomato, at least they provided a carry bag. This time, however, Domino's in Silpukhuri decided to use their own delivery person instead of Zomato's, which resulted in the delay.

This was by far my worst experience, and I won’t be ordering from Silpukhuri Domino's again. My time is valuable, and I can't afford to waste it...

The Domino's Pizza outlet offers a clean and welcoming environment, making it a great spot for a quick meal or takeout. The staff are friendly and efficient, ensuring orders are prepared quickly. The seating area, though basic, is comfortable enough for those who choose to dine in, with a casual, no-frills atmosphere.

The menu displays a wide variety of pizzas, pasta, and sides, and the service is fast, with pizzas coming out of the oven hot and fresh. The outlet often offers promotions or deals, making it a budget-friendly option for groups or families. The staff's attention to detail in ensuring pizzas are topped generously with fresh ingredients is evident, adding to the overall satisfaction.

While the experience is typically positive, some outlets can be noisy or a bit crowded during peak hours, which might affect the overall dining experience. The cleanliness and hygiene standards are generally well-maintained, though it can vary by location.

Overall, the Domino's Pizza outlet provides a reliable and convenient option for enjoying a satisfying meal, with quick service and tasty food that consistently meets...